Evolve Bank & Trust Review and Warning

Evolve Bank & Trust has a mobile banking app that allows users to access their accounts, pay bills, and transfer funds on the go.

The bank offers a range of financial products, including checking and savings accounts, CDs, and loans.

Evolve Bank & Trust has a physical presence in Arkansas, with multiple branches located throughout the state.

Unfortunately, Evolve Bank & Trust has a history of customer complaints, with some users reporting difficulties with online banking and customer service.

Evolve Bank has a history of mishandling funds, with users reporting lost or stolen money.

In the case of Yotta, Synapse, and Evolve, users were left with pennies on the dollar after their accounts were frozen.

The bank's lack of proper record keeping has caused significant problems for fintech end-users, with some accounts still frozen months after the initial issue.

One user had over $xx,xxx stuck in an account held at Evolve, with no end in sight to when they would be able to access their funds.

Evolve Bank & Trust has a history of mishandling customer data, as seen in a disturbing case where they leaked a user's data to hackers.

A user reported that Evolve Bank & Trust leaked their data to hackers, resulting in the loss of 96% of their deposited funds.

Their customer service is also unresponsive and unable to provide useful information, leaving customers in the dark about their financial situation.

This lack of accountability and care for customer data is a major red flag, and a reason to avoid banking with Evolve Bank & Trust altogether.

Whatever You Do, Don't Use Evolve Bank.

Do not use Evolve Bank, period. Their lack of proper record keeping and reconciliations has led to frozen accounts, with some users waiting months to retrieve their money.

Since January 2023, one user has been trying to get their account unfrozen, but Evolve Bank has been giving them contradictory statements and taking months to resolve the issue.

You can't just search "Dave app" to find Evolve Bank, you have to come to their website. This is a huge red flag, as the Dave app doesn't show account activity, instead sending a PDF via email once a month.

One user was missing money and couldn't figure out where it was going, until they discovered that Evolve Bank was taking more than they were transferring on the 2-3 business free option.

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Evolve Bank & Trust offers a range of banking features that make managing your finances easy and convenient.

Mobile banking is available, allowing you to check your account balance, pay bills, and transfer funds on the go.

You can also use online banking to manage your accounts, pay bills, and transfer funds from the comfort of your own home.

Evolve Bank & Trust has experienced a data breach that exposed sensitive information of its customers.

The breach may have affected the majority of personal banking customers, including their names, Social Security numbers, bank account numbers, and contact details.

Take a look at this: Chase Bank Warns Customers to Prepare for Higher Banking Fees.

Customers of Evolve's Open Banking partners, such as Affirm, are also impacted.

Wise, a global fintech firm, has reported that some of its customers' personal information may have been exposed in the breach.

Evolve Bank & Trust is still investigating whether business, trust, and mortgage customers are affected.

The bank plans to send emails to affected individuals starting July 8, 2024.

Branch Digital Wallet is a digital banking service that's been a nightmare for some users. It's the worst card I've ever had to use, according to one reviewer who's been banking since they were 16.

The Branch Digital Wallet requires users to have their paychecks deposited into the account, which can be a hassle. My employer made us get this account, and we had to order the absurd Branch card to access our funds.

Users can transfer funds to their own financial institutions, but it takes 3-5 business days or comes with crazy transfer fees. I've had to transfer funds to my own bank account, and it's been a frustrating experience.

On a similar theme: Firstbank Digital Banking

The Branch Digital Wallet has a peculiar posting schedule, where deposits are posted in the evenings, usually between 4-5 pm EST on paydays. This is absurd, especially when it's an official payday.

One user had a transaction pending for 10 days, which is unusually long. The transaction was for a hotel stay, and the funds were held for incidentals and room damages.

The Branch Digital Wallet is supported by Evolve Bank, according to the company's representatives. However, this doesn't seem to make a difference for users who are experiencing issues with the service.

Explore further: What Is Transaction Banking

Della Shackelford is the best customer service representative many customers have dealt with, with one customer praising her after 30 years of banking.

Evolve Bank & Trust's customer service is top-notch, as shown by the high praise from long-time banking customers.

We can count on Della Shackelford and other representatives to provide exceptional service, making banking a positive experience.

App developers take data handling seriously, as seen in Evolve Bank & Trust's app, which has a clear privacy policy in place.

The developer's privacy policy is where you'll find more information about how your data is handled, so be sure to check it out if you're concerned about your personal info.

Evolve Bank & Trust has indicated that the app's privacy practices may include handling of data, but the specifics can be found in their privacy policy.

Recommended read: Privacy Banking Trust

Della Shackelford is the best customer service representative I have dealt with in over 30 years of banking. Her exceptional service is a shining example of what good customer service looks like.

Personal experiences like this one highlight the importance of having a skilled and dedicated customer service team. A single positive interaction can make all the difference in a customer's overall experience.

A well-trained customer service representative can turn a negative experience into a positive one. Della's dedication to her job is evident in the way she handles customer complaints.

Effective customer service is key to building customer loyalty. A customer who feels heard and understood is more likely to become a repeat customer.

A single complaint can be a major setback for a business. However, with the right customer service, a complaint can be turned into an opportunity to improve and provide a better experience for the customer.