Ent Credit Union Experience and Customer Service Review

Ent Credit Union has a reputation for excellent customer service, with over 850,000 members and a wide range of financial services.

Their customer service team is available to assist with any questions or concerns, Monday through Friday, 7:00 AM to 7:00 PM Mountain Time.

Ent Credit Union's online banking platform is user-friendly and allows for easy account management, bill pay, and mobile deposit.

Members can also visit one of their many branches or ATMs for in-person support.

Ent Credit Union has a strong reputation for providing excellent customer service. Their friendly employees are always quick to assist with any banking needs.

The credit union offers extended hours at their branches, making it convenient for members to access their services. They also provide free services like notary, which is a nice perk.

Members rave about the credit union's mobile app, which allows for easy transfers between accounts and efficient bill payments.

Membership at Ent is open to those who live, work, worship, or attend school in a specific set of Colorado counties.

You can join if you reside in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, El Paso, Elbert, Fremont, Jefferson, Larimer, Pueblo, Teller, and Weld counties.

Membership is also available to civilian and military personnel of the Colorado Air National Guard, Colorado Army National Guard, and those associated with Buckley Space Force Base in Aurora, Colorado.

Family members of existing Ent members are eligible to join, too.

Ent CU stands out for its fantastic customer service. Their employees are friendly and clear with communication, making it a pleasure to do banking.

Extended hours and free services like notary are just a few reasons why Ent CU is a top choice. They also offer high returns on CD accounts and no checking maintenance fees.

Their mobile app is easy to use, allowing for quick transfers and bill payments. You can also find many convenient bank and ATM locations throughout Colorado.

Ent CU has a customer-focused approach, always putting the member's best interest in mind. This is evident in their quick assistance and clear communication.

Credit unions claim to treat customers like owners, but this isn't always the case.

The writer of the review had their ATM card suspended for six months due to a situation that wasn't their fault. This is a clear example of a credit union not living up to their promise of treating customers like owners.

A lack of transparency and communication is also a major issue. The writer's wife was told she couldn't open a checking account, only to be told it might be possible in six months. Six months went by, and she was still denied a checking account despite being a loyal customer for almost two years.

Unprofessional behavior from staff can also be a problem. The writer's wife was told to get a divorce by a staff member at the Pueblo office, which is completely unacceptable. This kind of comment has no place in a professional business setting.

Difficulty in getting help during times of need is another issue. The writer was denied a small loan multiple times, even when their checks were directly deposited into the credit union. This lack of support can be devastating, especially during difficult times like the Covid situation.

The credit requirements for Ent Credit Union credit cards aren't as straightforward as you'd think. The issuer considers more than just your credit score when evaluating your application.

Your income, debts, and previous relationship with Ent CU are all important factors in determining your eligibility for a new account. Ent CU will look at the big picture, not just your credit score.

If you have poor credit or no credit history, your best bet for approval is the Ent Platinum Card. It's a more accessible option for those with limited credit history.

Having a credit score of at least 700 (good credit) might qualify you for the Ent Max Cash Preferred Card or the Ent Real Rewards Card. This is a good sign, but not a guarantee of approval.