Does AT&T Insurance Cover Cracked Screen and Other Damages

If you're an AT&T customer with a cracked screen or other damages, you might be wondering if your insurance covers the repair. According to AT&T's insurance policy, they offer protection against accidental damage, including cracked screens.

This protection is typically included in their Premium Handset Protection plan, which costs around $15 per month. However, the plan's coverage details can be found in the policy documents, which outline what's covered and what's not.

AT&T's insurance policy also notes that coverage is limited to the original purchase price of the device, minus any deductible. This means that if your phone's original price was $1,000, and the deductible is $100, you'll be covered up to $900 if you need to repair or replace your phone.

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AT&T's phone insurance is offered under the 'AT&T Protect Advantage' brand and is available with postpaid wireless plans.

There are two phone insurance plans to choose from, each requiring a monthly charge (plus taxes) billed to your wireless account.

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You must enroll in one of the two phone insurance plans to be eligible for a repair or replacement.

Eligible devices include smartphones, smartwatches, tablets, laptops, and home phones.

The insurance plans cover screen and back glass repairs, battery replacements, and more.

You'll need to pay a deductible amount, which is calculated based on the device you own and the tier it falls in.

AT&T's phone insurance protects your phone from loss, theft, accidental damage from handling, and out-of-warranty malfunctions.

AT&T offers a repair service for cracked screens on select devices, including the Samsung Galaxy Note 4, Samsung Galaxy S5, Samsung Galaxy S6, and various iPhone models.

You can enroll in this service for a $89 deductible, which is significantly cheaper than the deductible on standard insurance options, which can be up to $350.

The repair service is only available to customers with a qualifying device and a Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business, or Multi-Device Protection Pack.

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AT&T also offers a same-day repair service, where a technician from Asurion will come to your location to fix your device, as long as you submit a claim by 2 p.m. local time.

The repair service includes a 12-month warranty, which covers any issues with touch functionality or other problems that may arise after the repair.

The service is initially available in 15 cities and will expand to 29 additional cities on December 1.

Here's a list of the devices that are currently eligible for the repair service:

Note that the iPhone 7 line will be added to the program as soon as sufficient materials and training programs exist for the service.

AT&T offers a range of insurance plans to protect your device from accidental damage, theft, and loss.

AT&T's Device Protection plan is a cost-effective alternative to standard insurance options, which can have deductibles of up to $350. For just $89, AT&T will repair a cracked screen, provided you have an existing AT&T insurance plan.

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The new plan is available for select devices, including the Samsung Galaxy Note 4, Samsung Galaxy S5, Samsung Galaxy S6, and various iPhones. AT&T says that having a cracked screen won't affect your insurance claim status for other problems with your phone.

The plan is initially available in 15 cities and will expand to 29 additional cities on December 1. You can check the status of your insurance claims online by logging onto the AT&T portal.

The AT&T Protect Advantage plan is a comprehensive insurance plan that covers loss, theft, accidental damage from handling, and out-of-warranty malfunctions. The plan offers unlimited claims for accidental damage and out-of-warranty malfunctions, as well as unlimited screen and back glass repairs.

Here are the different plans available:

The benefits of the plan include unlimited screen repair, same-day phone replacement, and unlimited battery replacements. However, the number of claims that can be filed differs depending on the plan.

AT&T Protect Advantage is a comprehensive phone insurance plan that offers a range of benefits.

With this plan, you can cover one or up to four devices, providing peace of mind for your entire family or household.

AT&T Protect Advantage offers same-day device repairs, replacements, and setup, so you can get back to using your phone quickly.

You can also make unlimited claims for accidental damage from handling (ADH) and out-of-warranty malfunctions, giving you extra protection against unexpected issues.

Additionally, you can make unlimited claims for loss, theft, and physical damage (excluding ADH), providing coverage for a range of scenarios.

Other benefits of AT&T Protect Advantage include unlimited screen and back glass repairs, unlimited battery replacements, and ProTech support, which offers US-based technical support over the phone, seven days a week.

AT&T Protect Advantage also includes unlimited photo and video storage through AT&T's Photo Storage app, with video size limitations applicable.

Periodic device checkups are also included, which can improve speed, signal, and battery performance, and may involve in-person sessions.

Cleaning and optimization services are also available, including device sanitization, data transfers, and restoration.

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AT&T Protect Advantage is a comprehensive phone insurance plan that offers a range of benefits to protect your device from loss, theft, accidental damage, and out-of-warranty malfunctions.

The plan is available with AT&T's postpaid wireless plans and covers screen and back glass repairs, battery replacements, and more. There are two plans to choose from, each with a monthly charge that's billed to your wireless account.

To be eligible for a repair or replacement, you must enroll in one of the two phone insurance plans and pay a deductible amount, which is calculated based on the device you own and the tier it falls in.

AT&T Protect Advantage is easily the carrier's most comprehensive phone insurance plan, and it includes benefits such as same-day device repairs, replacements, and setup, unlimited claims for accidental damage from handling and out-of-warranty malfunctions, and unlimited screen and back glass repairs.

The plan also offers unlimited battery replacements, ProTech support, and unlimited photo and video storage through AT&T's Photo Storage app. Additionally, you'll get periodic device checkups, including in-person sessions to improve speed, signal, and battery performance.

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You can choose from two plans: Single Phone Plan ($14-$17 per month) and Shared Phone Plan (up to 4 Phones, $45 per month). The benefits differ in the number of claims that can be filed, with the Single Phone Plan allowing 3 claims for theft, loss, and damages and 2 claims for accidental shipping and handling damage, and the Shared Phone Plan allowing 8 claims for theft, loss, and damages and 6 claims for accidental shipping and handling damage.

Here's a breakdown of the benefits and costs:

The benefits only differ in the number of claims that can be filed, and the cost depends on the device model and the number of lines you have active. You can check the status of your insurance claims by logging onto the online portal, but the plan only applies to connected devices on AT&T phone plans.