
Dental collections agency solutions can make a significant difference in improving cash flow for dental practices. According to research, the average dental practice loses around 25% of its revenue to uncollected patient accounts.
Effective communication is key to successful collections. A dental collections agency can help practices communicate with patients in a timely and professional manner, reducing the likelihood of disputes and improving the overall collection rate.
By outsourcing collections to a reputable agency, dental practices can free up staff to focus on patient care and other revenue-generating activities. In fact, a study found that practices that outsourced their collections experienced a 30% increase in revenue.
Understanding Dental Collections
Dental collections go beyond just billing, they involve managing overdue accounts and ensuring your practice receives payment for services rendered.
Collections are crucial for your practice because they help you get paid for the work you've done, which is essential for keeping your business running smoothly.
Working with a dental collection agency can actually help preserve your relationship with patients, rather than driving them away, as some might think.
Understanding Patient Payment Delays
Patient payment delays can be a major challenge for dental practices. One of the main reasons for this is that patients may have financial challenges, such as not having the money to finish off their overdue payments.
Dental patients may have unexpected expenses, like emergency dental issues, that require immediate attention but leave them short on funds. This can make it difficult for them to pay their dental bills on time.
Collections go beyond mere billing; they involve managing overdue accounts and ensuring that your practice receives payment for services rendered. This is why having a clear understanding of dental collections is crucial for your practice.
A suitable repayment plan can be worked out with your patients, taking into account their financial challenges. This way, you can get your money back without straining your clients.
Patient Dispute Regarding Service
Patients can hold back payment due to dissatisfaction with dental services, often stemming from unmet expectations or misunderstandings about the services provided.
Disputes can arise when patients feel their needs weren't met, leading them to withhold payment. Sometimes, patients may not address the issue with you directly, choosing instead to resolve it by not paying.
Our debt collectors know that this tactic doesn't work, and we can help you open the lines of communication with your patients to resolve the issue and get your payments.
A debt collection agency can help you determine why your patients are paying late, allowing you to develop customized techniques and strategies to receive the payments you deserve.
Benefits of Hiring a Dental Collections Agency
Hiring a dental collections agency can make a huge difference in your practice's financial health. Our team at the agency understands the complexity of dental billing, which sets us apart from other debt collection experts.
By partnering with a specialized agency, you can access expertise and resources that may not be available in-house. This is especially true for navigating complex payment issues effectively.
A dental collections agency can help reduce the administrative burden on your practice. Instead of allocating internal resources to chasing payments, your staff can focus on delivering exceptional patient care and improving overall practice operations.
Our agency has dedicated staff trained in collections practices, allowing them to effectively handle debt recovery for dental practices. This expertise leads to higher success rates in debt recovery.
By outsourcing collections, you can free up your staff to focus on what matters most – patient care and practice growth.
The Dental Collections Process
Developing a debt collection strategy is crucial to get your money back while maintaining a good relationship with your patients. Our team of dental debt collection specialists will research your patients' outstanding balances to create a customized plan.
Transferring accounts after 60 or 90 days of non-payment is highly recommended, as it becomes increasingly difficult to recover the money over time. Written Demands are an excellent tool to start the collections process, costing between $15 to $20 for a five-letter package.
A debt collector provides various options to settle the debt, including Collection calls with no upfront cost and a contingency fee for a Legal-suit. The contingency fee is communicated in advance after a lawyer reviews the case.
Our Process
We start by sending the bill to your patient right after the EOB is received from the insurance company, not waiting until the end of the month.
This approach helps ensure timely payments and reduces the likelihood of non-payment.
We recommend transferring your account to a collection agency after 60 or 90 days of non-payment, as time passes and it gets harder to recover the money.
Our collection agency performs several "scrubs" for accuracy and effectiveness of their demands, crafted by expert lawyers who increase the intensity after every letter.
We offer various options to settle the debt, including Collection Calls with no upfront cost, and a contingency fee for a Legal-suit that's communicated in advance.
Our collection agency gets paid only when they collect money for you, taking the stress away from your internal staff.
We focus on cultivating a positive rapport with patients to reduce the likelihood of non-payment during subsequent visits to your dental office.
This approach helps build trust with your patients, as the dentist-patient relationship isn't established overnight.
Step 3: Strategy Development
Developing a debt collection strategy is crucial to recovering overdue payments from your patients. Our team of dental debt collection specialists will do thorough research on your patients to know how much they own your dental practice.
This research helps create a customized debt collection plan that ensures you get your money while maintaining a good relationship with your patients. A good strategy can make all the difference in recovering debts.
Transferring your account after 60 or 90 days of non-payment is highly recommended, as it becomes harder to recover the money over time. Written Demands are an excellent tool to start the collections process, costing a flat $15 to $20 for a five-letter package.
Expert lawyers craft these written demands, increasing their intensity after every letter, and the involvement of a dental collection agency makes your patient more likely to pay. Collection calls or filing a legal suit may be necessary if the patient still doesn't pay.
A debt collector provides various options to settle the debt, with no upfront cost for Collection Calls service. Your dental collection agency gets paid only when they collect money for you.
Choosing a Dental Collections Agency
Choosing a dental collections agency can be a daunting task, but by doing your research and considering a few key factors, you can make an informed decision.
Researching potential agencies is a crucial step in the process. Look for reviews, testimonials, and case studies that demonstrate their effectiveness and approach to collections.
A reputable agency should have a track record of success and positive feedback from other dental practices. Check for any complaints or legal actions against the agencies you're considering.
Reading online reviews and feedback from previous customers can give you a sense of what to expect from an agency. Check for reviews on third-party websites like Yelp and the Better Business Bureau.
A specialized dental collections agency can offer customized solutions that align with the unique needs of dental practices. They can tailor their services to address your specific challenges.
Before hiring any agency, ask about their customer service and collection methods. You want to ensure that their approach aligns with your practice's values and needs.
Considering an agency's experience and reputation is also essential. Look for an agency that has been around for years and has a proven track record of success.
Why Choose a Specialized Agency
Choosing a specialized dental collections agency can offer unique advantages tailored to the dental industry. These agencies have a deep understanding of the specific challenges and nuances of dental collections, allowing them to develop targeted strategies for your practice.
They have a 90% debt recovery success rate on all undisputed claims, and less than 1% of their cases require legal action. This means you can trust them to recover money owed effectively while saving you time and money.
Their debt collectors are trained to handle disgruntled or angry clients, encouraging them to make payments or establish a payment plan. This helps preserve the positive relationship you have with your patients.
Specialized agencies are well-versed in the intricacies of dental billing and collections, including insurance disputes, co-payments, and treatment plan adherence. This expertise enables them to approach collections with a tailored perspective, increasing the likelihood of successful recovery.
They often have established relationships with dental insurance companies and understand the complexities of dental coding and billing procedures. This insider knowledge can be invaluable in resolving payment disputes and accelerating the collections process.
By partnering with a specialized agency, you can benefit from customized solutions that align with the unique needs of your dental practice. Whether you require assistance with patient payment plans, insurance follow-up, or aged receivables, they can tailor their services to address your specific challenges.
Their tailored approach can help maximize recovery rates while preserving patient relationships. This is especially important for building a successful and profitable dental practice.
Streamlining Payments
Streamlining payments can be a significant challenge for dental practices. By partnering with a dental collections agency, you can simplify the collections process and accept credit card payments at no cost through a surcharge program.
Nadapayments offers a fully compliant POS solution that's perfect for in-person, online, and on-the-go payments. This means you can process transactions efficiently and securely.
Thousands of businesses across the U.S. trust Nadapayments to process over $1 billion in transactions annually.
Improve Practice Efficiency
Outsourcing collections can help you free up time spent on making phone calls and sending emails or collection letters related to past-due accounts.
Hiring a debt collection agency can help you focus on providing quality dental services and running your practice.
Tracking and following up on overdue payments can be time-consuming and frustrating for you and your staff.
By leveraging the expertise of a dental collections agency, you can accelerate the payment process and reduce the time it takes to collect outstanding balances.
This, in turn, enhances your cash flow and allows you to allocate resources more effectively.
Outsourcing collections can lead to improved efficiency in your practice's revenue cycle.
Regular reports and insights into your collections performance provide transparency, enabling you to make informed decisions about your revenue management strategies.
Streamlining your practice's financial operations can help you identify areas for improvement and optimize your collections process.
Streamline Payments with Nadapayments
Nadapayments offers a merchant services program that simplifies the collections process for dental practices.
You can accept credit card payments at no cost through their surcharge program, which is a big plus for businesses.
Nadapayments transparently charges debit card transaction fees, giving you a clear idea of what to expect.
Their fully compliant POS solution works for in-person, online, and on-the-go payments, making it a versatile option.
Nadapayments processes over $1 billion in transactions annually, serving thousands of businesses across the U.S.
You can join the thousands of businesses that trust Nadapayments to process their payments.
Nadapayments is a registered ISO of Esquire Bank N.A., Jericho, NY.
Staying Compliant
Staying up to date on changing debt collection laws and regulations is crucial to avoid costly mistakes. Federal and debt collection laws keep changing, and it's essential to be aware of these changes.
Our dental debt collection agency keeps track of all the laws and regulations, ensuring your practice stays compliant when contacting patients about past-due debt. This way, you can focus on running your practice without worrying about potential lawsuits.
Collection agencies are now required to wait for one year before they can credit report any dental debts, and they will no longer report dental debts under $500.
Legal Compliance
Staying compliant with debt collection laws is crucial to avoid costly mistakes. Using a dental debt collection agency like ours is a smart move because we keep up to date on all laws and regulations.
Federal and debt collection laws keep changing, and it's essential to stay informed to avoid non-compliance. Our agency has extensive experience in dental debt collections, including the legal framework and regulations that govern them.
We understand that well-informed patients won't hesitate to sue your practice when their rights are violated. Our agency knows this, and that's why we understand both federal and state collection laws.
Collection agencies are now required to wait for one year before they can credit report any dental debts. This is a significant change in credit bureau reporting policies regarding medical and dental debt.
A debt collector's tone may vary from amicable to firm depending on the patient's response. Collection calls are best suited when a debt is at least 120 days past due.
Communication and Reporting
Effective communication is key to staying compliant with your dental practice's financial obligations. Ensure that your chosen dental collections agency provides regular updates and reports on their progress.
A good agency should offer customizable reports that align with your practice's needs and preferences. This allows you to track the effectiveness of their efforts and stay informed about your practice's financial status.
Regular updates and reports can help you identify any potential issues or areas for improvement, enabling you to make informed decisions and maintain a successful partnership with the agency.
Why Hire a Dental Collections Agency
Hiring a dental collections agency can be a game-changer for your practice's cash flow. With over 50 years of experience, a dental collections agency can deliver top-quality service to every client, helping you recover unpaid invoices quickly and discreetly.
Non-paying patients have become an increasing issue for dental offices in the UK, making it essential to find a reliable agency to handle debt recovery. Federal Management is the UK's No.1 for debt recovery, with a proven track record of success.
A reputable dental collections agency can help you recover money owed effectively, saving you time and money in the process. With a 90% debt recovery success rate on undisputed claims, you can trust that your agency will get the job done.
Ensure Long-Term Success
Choosing the right dental collections agency is a critical decision for your practice. By focusing on research, compliance, services, fees, and communication, you can find a partner that improves your collections process.
The goal is to enhance efficiency and maintain positive patient relationships, ensuring the long-term success of your dental practice. This means finding an agency that is transparent and supportive.
Don't hesitate to ask questions when evaluating potential agencies. The right agency will be aligned with your practice's values and goals. This ensures a smooth partnership that benefits both parties.
Hire Today
We're not just debt collection experts, we're also dental experts. Our team understands the complexity of dental billing.
With over 50 years of experience, you can trust that we'll deliver top-quality service to every client. We have flexible, talented, and professional debt recovery specialists on our team.
Non-paying patients have become an increasing issue for dental offices in the UK, making it a setback for business cash flow. Fortunately, you can count on us to help recover those debts.
First-hand research and proper legwork are crucial to finding the right dental collection agency. We've done our homework, and we're here to help you get the best results.
Accredited Recovery Services
Accredited Recovery Services can give you peace of mind when dealing with non-paying patients. Our dental debt collection agency is accredited by the Credit Services Association and Financial Conduct Authority, ensuring a professional and compliant approach to debt recovery.
With a 90% debt recovery success rate, you can trust that our team will work diligently to get your money back. Our low commission rates also mean you can keep more of your hard-earned revenue.
If you're unsure about how to handle debt recovery, we offer a free debt appraisal to help you understand the process. This can also give you an idea of what to expect from our services.
Our experienced team of specialists will work with you to create a payment plan that suits your patients' needs, ensuring a smooth and efficient debt recovery process.
Here are some key benefits of using our accredited dental debt recovery services:
- 90% Debt Recovery Success Rate
- Low Commission Rates
- Free Debt Appraisal
- Legal Compliance
- Qualified Dental Clinician on Hand
Sources
- https://ffcc.com/dental-collection-agency
- https://www.nadapayments.com/blog/mastering-dental-collections-a-guide-to-choosing-the-right-agency
- https://nexacollect.com/debt-recovery/dentist-bill-collection/
- https://ffcc.com/blog/5-keys-to-choosing-among-different-dental-collection-agencies
- https://www.federalmanagement.co.uk/dental-debt-collection-services/
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