Credit Card Debt Forgiveness Covid: Government and Financial Aid Programs

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The COVID-19 pandemic has brought unprecedented financial challenges to many individuals and families, leading to a significant increase in credit card debt. Some people have seen their income reduced or lost due to job losses or reduced working hours.

Government agencies have responded to this crisis by launching programs aimed at providing relief to those struggling with debt. For example, the CARES Act in the US allowed consumers to pause payments on credit cards, mortgages, and other debts.

Many people have taken advantage of these programs, with some reporting significant savings and reduced stress levels. In fact, a survey found that 60% of participants in a debt forgiveness program reported feeling more confident about their financial future.

The government has also offered tax relief to those struggling with debt, including the option to delay tax payments or reduce tax liability. This can provide much-needed breathing room for individuals and families trying to get back on their feet.

Expand your knowledge: State Tax Debt Forgiveness

Credit Card Issuers

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Credit card issuers are offering various forms of relief to help customers affected by COVID-19. Some credit card companies, like American Express, require customers to enroll in their Financial Relief Program to qualify for lower monthly payments and interest rates, as well as relief from future late payment fees.

Bank of America, on the other hand, is offering case-by-case assistance through its Client Assistance Program, which can include refunds of overdraft, late, and non-sufficient funds fees, as well as deferred payments on credit cards, loans, and mortgages.

Some credit card issuers are waiving fees and allowing customers to postpone payments. For example, PNC Bank is waiving credit card and mortgage fees, and allowing some customers to postpone monthly payments for auto loans, unsecured installment loans, or unsecured lines of credit.

Here's a summary of some credit card issuers' COVID-19 relief programs:

American Express

American Express is offering financial relief to its U.S. consumer and small business card holders. Those who qualify can ask for lower monthly payments and interest rates, as well as relief from future late payment fees.

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To enroll in the program, card holders must call or chat online with American Express. This is a crucial step, as those who don't enroll won't be eligible for the relief.

American Express will report accounts of those who are enrolled and make their required payments as current to credit bureaus. This means their credit score won't take a hit.

Those enrolled in the program don't have to reapply after successfully completing the program. This is a big advantage, as it saves time and hassle.

Card holders who are current on their payments can continue to use their card, up to a reduced limit, and can earn and redeem rewards. This helps them stay on top of their finances while still getting some benefits.

Bank of America

Bank of America is offering case-by-case assistance through its Client Assistance Program. This program is available to customers with personal and small business deposit accounts and credit cards, small business loans, auto loans, and mortgages.

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You can get relief from various fees, including refunds of overdraft, late, and non-sufficient funds fees.

Some of the specific fees that may be refunded include certificates of deposit early withdrawal fees and monthly account maintenance fees.

Deferred payments on credit cards, loans, and mortgages are also available through this program.

Here are some of the types of relief that may be available through Bank of America's Client Assistance Program:

  • Refunds of overdraft, late, and non-sufficient funds fees
  • Refunds of certificates of deposit early withdrawal fees
  • Refunds of monthly account maintenance fees
  • Deferred payments on credit cards, loans, and mortgages

Barclays

Barclays is offering credit card customers payment relief due to the COVID-19 crisis on a one-on-one basis. They have a specific process in place for credit card customers to click and sign in to begin the relief process.

You can log on to your account on the website listed on the back of your credit card, select Contact Us, and click Payment Relief to submit a request. This process is available for credit card customers only.

Barclays has also extended its customer service hours for credit card customers from 8 a.m. to 11 p.m. Monday through Friday. This is a great option for those who prefer to speak with a representative directly.

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If you need assistance, Barclays advises you to contact them directly. You can also visit their website for more information on their response to COVID-19.

Here's a summary of the steps to request payment relief on Barclays credit cards:

  1. Log on to your account on the website listed on the back of your credit card
  2. Select Contact Us
  3. Click Payment Relief to submit a request

Note that Barclays has a different process for requesting payment relief on personal loans, which can be done by logging on to your account at mybarclaysusloan.com and clicking Payment Relief Request.

Pnc Bank

PNC Bank is offering a variety of ways to help its customers during this difficult time. Credit card and mortgage fees will be waived or refunded.

Some customers will be able to postpone monthly payments for auto loans, unsecured installment loans or unsecured lines of credit, credit cards, mortgages, and home equity loans or lines of credit. Students may also be able to postpone or modify their loans.

PNC Bank's customized solutions are geared toward individual customers. Those who have been affected by COVID-19 can call the number on the back of their card to talk to a customer service representative.

Here are some of the ways PNC Bank is helping its customers:

  • Waiving or refunding credit card and mortgage fees
  • Postponing monthly payments for auto loans, unsecured installment loans or unsecured lines of credit, credit cards, mortgages, and home equity loans or lines of credit
  • Postponing or modifying student loans

Citi

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Citi has some great programs in place to help customers who are struggling due to COVID-19.

You can request a credit card fee waiver on late fees and deferral of minimum payments for two months by logging in to your account online or texting "App" to 692-484.

To defer monthly payment and late fees for 2 statement cycles on personal loans, call 800-685-0935.

Citi's always on assistance programs for eligible credit card customers include credit line increases and collection forbearance programs.

If you're an individual or small business customer who's been affected by COVID-19, you'll need to contact the bank directly to request relief.

To get started with digital account access, Citi is offering a $5 donation to World Central Kitchen for each account holder who registers for digital account access with Citi Online or the Citi Mobile App for the first time, then logs in at least twice in May.

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Here are the ways to get support from Citi:

  • Credit Cards: Log in to your account to request this assistance online. To access the collections forbearance program, text “App” to 692-484.
  • Personal Loans: To defer monthly payment and late fees for 2 statement cycles, call 800-685-0935.
  • Mortgages: For more information about Citi’s forbearance, call 855-839-6253.
  • Student Loans: Contact Firstmark for more information about loan forbearance by calling 888-538-7378.

Fifth Third Bank

Fifth Third Bank has some great programs in place to help customers who are experiencing hardships due to COVID-19.

You can request hardship assistance from Fifth Third Bank in two ways: by calling 877-366-5520 Monday to Friday 8 a.m. to 5 p.m. EST, or by logging into your online account and sending a secure message through the message center with COVID-19 in the subject line.

Their hardship assistance program includes waiving your monthly payment requirement on credit cards for up to 90 days.

Fifth Third Bank also offers fee waivers for up to 90 days on various products and services.

Business customers can get select fees refunded for up to 90 days by calling 877-534-2264.

Foreclosures are suspended for 60 days, and a 180-day payment forbearance is available for mortgage and home equity customers.

Vehicle loan payments can be deferred up to 90 days, and repossessions have been suspended for 60 days.

Here are the ways to request assistance from Fifth Third Bank:

  • Call 877-366-5520 Monday to Friday 8 a.m. to 5 p.m. EST
  • Log into your online account and send a secure message through the message center with COVID-19 in the subject line

Support and Assistance

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If you're struggling to pay your credit card bills due to the COVID-19 pandemic, there are some relief options available.

Some banks, such as American Express, Citi, and Bank of America, offer case-by-case assistance through their Client Assistance Programs or Financial Relief Programs.

You can contact American Express directly to enroll in their Financial Relief Program, which can help with lower monthly payments and interest rates.

Citi, on the other hand, has an "always on" assistance program for eligible credit card customers, including credit line increases and collection forbearance programs.

You can also reach out to Bank of America to request case-by-case assistance through their Client Assistance Program.

Here are some specific relief options offered by various banks:

  • American Express: Enroll in the Financial Relief Program by calling or chatting online with the company.
  • Citi: Contact the bank directly to request relief, including credit line increases and collection forbearance programs.
  • Bank of America: Request case-by-case assistance through their Client Assistance Program.
  • Fifth Third Bank: Waive monthly payment requirements on credit cards for up to 90 days, and obtain fee waivers for up to 90 days.

Keep in mind that each bank's relief options may have different requirements and limitations.

Government and Financial Aid

Many banks and credit card issuers are offering help to people experiencing financial difficulties during the COVID-19 pandemic.

Congress passed the $1.9 trillion American Rescue Plan Act in March 2021, providing significant relief to those affected by the pandemic.

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The CARES Act, passed in March 2020, allocated $3 trillion to help individuals and businesses struggling with the economic impact of COVID-19.

President Joe Biden targeted May as the time to end the National Emergency, indicating a return to normalcy by 2023.

Banks and credit card issuers are offering assistance with credit card fees, reducing or deferring monthly payments, and delaying mortgage payments.

If this caught your attention, see: How to Increase Credit Score with Credit Card Payments

Federal Government

The federal government has played a significant role in providing relief during the COVID-19 pandemic.

Congress passed the $1.9 trillion American Rescue Plan Act in March 2021, which was a major effort to help those in need.

Many people have benefited from this relief, which included help with credit card fees, reducing or deferring monthly payments, and delaying mortgage payments.

The American Rescue Plan Act was followed up by other relief actions, including a $900 billion package in late December 2020 and the $3 trillion CARES Act in March 2020.

By 2023, much of life had returned to normal, and President Joe Biden had targeted May as the time to end the National Emergency.

Loans

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Many federal COVID-19 relief efforts have gone away, but some options still exist for Americans struggling to pay their bills due to the pandemic.

Homeowners have until the end of the COVID-19 National Emergency to request mortgage forbearance.

Student loan payments remain on pause.

Those who have lost their housing due to COVID-19 related issues may be eligible for emergency housing assistance through their state or local governments.

The Consumer Financial Protection Bureau has a webpage listing resources for preventing evictions and foreclosure defense.

Payment and Balance

If you're struggling to make your credit card payments, there are a few options to consider.

Lower monthly minimum payments can provide temporary relief, allowing you to skip payments or have lower payments for a limited time. You'll still need to make up for the missed payments once the term ends, which may mean larger than normal payments in the future.

Paying off your balance with a payment plan can be a viable option, but be aware that it often involves closing the account and not using the card. This means you'll need to find alternative ways to make purchases and manage your finances.

Programs and Options

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Credit card companies are offering various programs and options to help with COVID-19 related credit card debt. Each company has its own way of providing relief, and policies can change rapidly.

Some credit card companies, like Apple Card, have specific programs in place, such as the Customer Assistance Program, which allows customers to skip a payment due without incurring new interest charges. This program was available from March to May, and it's likely that Apple and Goldman Sachs will continue to offer deferments throughout the pandemic.

To request credit card relief, you can visit your credit card company's website or call them directly. Some companies have online forms to fill out, while others ask customers to simply call in. The process is similar to traditional negotiations for lowering credit card bills, but with a focus on temporary relief due to the unique circumstances of the pandemic.

Here are some types of credit card relief you can ask for:

  • Lower minimum monthly payments
  • Waived or refunded late fee
  • Lower interest rate
  • Increase credit limit
  • Payment plan to pay off balance

Card Programs

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Credit card companies are offering COVID-19 credit relief programs, but each company has its own way of doing it.

These programs aren't one-size-fits-all, and banks and credit card companies are changing policies to match the changing economic situation.

Check your credit card company's website for the latest information on their COVID-19 credit relief programs.

Some major credit card companies are offering relief, but it's essential to remember that this relief is temporary and the bills will still be there when it ends.

Credit card companies have agreements with nonprofit credit counseling agencies to reduce rates for those enrolled in their debt management programs.

You can make one monthly payment to the credit counseling agency, and they'll disburse the money to each credit card company in agreed-upon amounts.

This comes with a small monthly fee, but the reduced interest rate should more than make up the difference.

It takes three to five years to pay off credit card debt through a debt management program, and most agencies suggest you don't use credit cards while you're enrolled.

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Types of Card

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Credit card companies and banks are offering various types of credit card relief for those affected by COVID-19. These programs can help you manage your debt and get back on your feet.

Some credit card companies have online forms to fill out, while others have extensive information on their websites. In some cases, you may need to call the company directly to discuss your options.

You can ask for lower minimum monthly payments, which can be a great relief if you're struggling to make ends meet. This can give you some breathing room and help you avoid late fees.

Waived or refunded late fees are another option, which can save you money and prevent damage to your credit score. However, be aware that this may not be a permanent solution.

Lower interest rates can also be a possibility, which can save you money on interest charges over time. This can be a great option if you're paying high interest rates on your credit card.

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Increasing your credit limit may not be the best option for everyone, as it can tempt you to overspend. However, if you're struggling to make payments, it may be worth considering.

A payment plan to pay off your balance can be a great option if you're struggling to make payments. This can help you pay off your debt over time and avoid late fees.

Frequently Asked Questions

Can you be forgiven for credit card debt?

Yes, credit card debt can be forgiven through debt settlement, management programs, or bankruptcy, but it's not a common occurrence. Learn more about your options for debt forgiveness.

James Hoeger-Bergnaum

Senior Assigning Editor

James Hoeger-Bergnaum is an experienced Assigning Editor with a proven track record of delivering high-quality content. With a keen eye for detail and a passion for storytelling, James has curated articles that captivate and inform readers. His expertise spans a wide range of subjects, including in-depth explorations of the New York financial landscape.

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