Crawford Claims Adjuster Training and Certification Programs

If you're interested in becoming a Crawford claims adjuster, you'll want to know about their training and certification programs. Crawford offers a comprehensive training program for new claims adjusters, which includes both classroom and on-the-job training.

The training program covers a wide range of topics, including claims handling, ethics, and industry regulations. This training is designed to equip new adjusters with the skills and knowledge they need to succeed in the role.

Crawford also offers certification programs for experienced adjusters, such as the Certified Claims Adjuster (CCA) designation. To become certified, adjusters must meet certain education and experience requirements and pass a certification exam.

By investing in their training and certification, Crawford claims adjusters can advance their careers and increase their earning potential.

As a new claims adjuster, it's essential to get the right training to succeed in this role. Crawford offers a 5-day entry-level class that covers policy, customer experience, file documentation, and scenario-based Xactimate training.

You'll also need to build familiarity with carrier claim file systems and estimating tools, which Crawford encourages by updating your Renovo profile with current licenses and certifications.

Don't rely on your hiring manager to teach you everything - invest in your own training and development to become efficient and effective in your role.

The first call list is absolutely real, according to experts in the industry. This list is a coveted spot for new adjusters, and getting on it can make a big difference in your career.

To get on the first call list, you'll need to have a strong care factor, meaning you genuinely care about providing a good claims experience for customers. This is a quality that can be taught, but it's essential for success.

You can teach policy, document claims, and use estimating programs, but having a strong care factor is what sets you apart. It's what makes you a valuable asset to carriers and a go-to adjuster for their claims.

Investing in yourself by getting certifications like Xactimate level 1 or 2 can also increase your chances of getting on the first call list. Carriers are now looking for adjusters with these certifications, and having them can give you a competitive edge.

Crawford is looking for both veteran and new adjusters, but they're particularly interested in training up new adjusters to meet the high demand for adjusters during big events like hurricanes.

They've already trained 1400 new adjusters this year, but still haven't met their client's requests for adjusters.

IA firms like Crawford are investing in training programs to attract and retain new adjusters, such as their "adjuster roundups" where new adjusters can learn about working with Crawford.

Their goal is to build a loyal team of adjusters who will choose them for deployment during big events.

By providing training and opportunities, Crawford aims to be the go-to choice for adjusters, making them the only choice for deployment.

Reading policy is a crucial part of being an effective adjuster. Many experienced adjusters have never read a policy in its entirety, which can lead to difficulties in doing their job.

You can't effectively do your job if you don't understand the policy, and customers will feel like you're not there to help them. Breaking out a policy and reading it is a good place to start.

Training with a reputable company like Crawford is essential. Their 5-day entry-level class covers policy, customer experience, file documentation, and scenario-based Xactimate training.

Carrier certifications are also important, even if they're not required by the carrier. This helps build familiarity with a carrier's claim file system and specific process and estimating tools.

Don't rely on your employer to teach you everything; invest in your own training and certifications. This will help you become more efficient and effective in your role.

Having a strong understanding of the claim process and mindset is key to success. The certification mentioned was designed with input from major IA firms, and passing it can give you priority onboarding for new deployments.

As a Crawford claims adjuster, you'll have access to a range of tools designed to make your job easier and more efficient.

Xactimate is a software tool used by Crawford claims adjusters to estimate repair costs and create detailed reports.

Crawford's mobile app allows adjusters to access claims information and documents on the go.

With Crawford's proprietary tool, adjusters can track and manage claims in real-time, streamlining the claims process.

Xactware's estimating database is used by Crawford to provide accurate and up-to-date cost estimates for repairs.

Crawford's online portal provides adjusters with secure access to claims information and documents.

Crawford's team of experts is available to provide support and guidance to adjusters as needed.

Learning policy is crucial for new adjusters. It's surprising how many veteran adjusters have been doing this for years and have never read a policy in its entirety.

To effectively do your job, you need to be able to explain the policy to the customer. The customer won't feel like you're there to find ways to pay if you don't understand the policy.

Reading a policy from start to finish is a good way to learn it. This approach helps you grasp the details and nuances of the policy.

The 6-Day Adjuster Basics Training is designed for students looking to learn about the adjusting profession. This course will be offered via a classroom setting and is specifically designed to train adjusters in handling claims for Crawford & Company clients.

The training will include graded exercises with feedback provided throughout the course. Students will learn how to read and interpret an insurance policy, a crucial skill for any adjuster.

Upon satisfactory completion, the adjuster will be Crawford certified to handle claims both in the field or from the desk/virtually for any of the companies that Crawford represents. This certification will give them a solid foundation for their first deployment.

To prepare for the course, students are encouraged to meet certain criteria. These include having a personal laptop with Xactimate installed (although computers will be provided if needed), basic computer skills, and a basic understanding of damage identification and building components.

Students should also complete pre-study modules through KMC, which cover topics such as communicating with customers and Crawford's ladder and roof safety guidelines.

Here are the specific pre-study modules required: