
Comcast uses a third-party collections agency, Solutran, to collect outstanding balances. Solutran is a well-established company that specializes in debt collection services.
If you're struggling to pay your Comcast bill, you'll likely be contacted by Solutran. They'll send you letters and make phone calls to try to resolve the issue.
Comcast will first send you a past due notice, giving you a specific amount of time to pay before the account is sent to collections. This notice will include information on how to pay and the deadline for payment.
You can pay your past due balance online, by phone, or by mail to avoid having your account sent to collections.
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Understanding Comcast Collections Agency
Comcast Collections Department functions as a debt collector, acquiring unsettled debts from creditors who have given up on collecting those amounts.
They may contact you through mail or phone to seek payment, and having a collections account listed on your credit report can lower your credit score, affecting your ability to secure loans or other financial approvals.
Comcast Collections Department acquires outstanding debts from various creditors, but it's hard to pinpoint exactly who they represent, as this data often isn't shared widely and changes regularly.
As an Xfinity-affiliated department, they may contact you about a delinquency or unpaid account with Xfinity, even if you haven't used their services for years.
Comcast Collections is a debt collector reporting a collection account on your credit report, which can hurt your credit score and chances of getting approved for a loan or other important financial event.
They may attempt to communicate with you via mail or phone calls, demanding payment, and a collections account now appears on your credit report.
They buy debt from a number of different creditors that have given up on trying to collect the amount themselves, sometimes referred to as a "charge-off".
11 Comcast Cable Communications is a debt collection agency that specializes in recovering delinquent debts for various creditors, following strict rules outlined in the Fair Debt Collection Practices Act (FDCPA).
You can dispute the Comcast Collection entry by formally asking the credit bureau to investigate whether the information has been accurately reported, and include supporting documentary evidence.
If the collections agency fails to provide adequate proof, they must delete the account from your credit report within 30 days, as required by the Fair Debt Collection Practices Act.
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Who Collects and Why
Comcast Collections Department is likely affiliated with Xfinity, a service provider that offers internet, TV, and phone services. They're trying to recover a debt, which is why they keep reaching out.
Ignoring them is not a good idea, as it can lead to the situation being escalated to another collection agency or even legal action. It's better to have a conversation with them to review the details of the account.
If you have a delinquency or unpaid account with Xfinity, you may be contacted by Comcast Collections Department. This could be due to a past account that was never closed or paid off.
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Who Collects For?
Comcast Collections Department acquires outstanding debts from various creditors, making it hard to pinpoint exactly who they represent, as this data often isn't shared widely and changes regularly.
Comcast Collections is a debt collector reporting a collection account on your credit report, which can be purchased from the original creditor or collected on behalf of another company.
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They may attempt to communicate with you via mail or phone calls, demanding payment, and a collections account now appears on your credit report, hurting your score and chances to get approved for a loan or other financial event.
Comcast Collections buys debt from creditors who have given up on collecting it, and they specialize in recovering delinquent debts for various creditors.
They take responsibility for collecting any outstanding balance and must follow strict rules outlined in the Fair Debt Collection Practices Act (FDCPA).
In some cases, they may not own the debt themselves, instead being paid to collect on behalf of another company, often paying pennies on the dollar for the debt.
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Why Are They Calling Me?
They're calling you because Comcast Collections Department is likely trying to recover a debt.
The frequency and persistence of these calls can be frustrating and overwhelming, especially if you cannot quickly resolve the debt.
Comcast Collections continues to call and attempt to collect a debt, which is why they keep reaching out.

Ignoring their calls is not the best option, as it can lead to the situation being escalated to another collection agency or legal action for the debt.
You have the right to review the details of the account and have a conversation with them about it.
If you're receiving unwanted or excessive calls, sending a cease and desist letter may not be enough to stop them, and you may need to get help from a legal professional.
Comcast Collections may be seeking legal action for the debt if you ignore them, which can have serious consequences.
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Impact on Credit Score
Having a Comcast Collections Department listed on your credit report can significantly harm your credit score. It's like a red flag to future lenders, indicating you may have a higher credit risk.
A collections account can lower your credit score to triple digits. This is because it adds a negative entry to your credit history, impacting your payment history, which is a crucial component of your credit score.
Collections can remain on your credit report for up to 7 years, continuously dragging down your score during that time. This is a long time to be dealing with the consequences of unpaid debts.
The amount of the debt, the recency of the collection activity, and your credit history all play a role in determining the impact of a collections account on your credit score. However, the longer a collections account remains on your credit report, the more it can harm your credit score.
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Removing Unauthorized Items
A staggering 79% of credit reports have mistakes, so it's not uncommon to find errors on your report.
You can dispute items on your credit report, including Comcast Collections Department, by finding inaccuracies or errors on the account.
Look for discrepancies or inaccuracies in the reported account details, such as the amount owed, the date of first delinquency, or the debt status.
If you identify any errors or inaccuracies, you can file a formal dispute letter with the credit bureaus, outlining the errors and including proof.

The credit bureaus are required to investigate your dispute and correct any inaccuracies within a reasonable amount of time, typically within 30 days.
You can also dispute the account if you believe it's fraudulent or doesn't belong to you, providing relevant evidence or documentation to support your claim of identity theft or fraud.
If the account is accurate and valid, you may be able to negotiate a settlement or payment plan with the collection agency, which could result in the account being removed from your credit report.
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Dealing with Collections
You have the right to dispute any debt that Comcast Collections is trying to collect. They operate under regulations set by the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).
Comcast Collections is governed by the FDCPA and the FCRA, which provide a great deal of power to you if you know how to use it. These acts empower consumers, especially when leveraged correctly.
You can dispute the debt by contacting the credit bureaus or the collections agency directly. The credit bureaus must investigate the matter and take appropriate actions within a 30-day timeframe.
In your disputes, include as much supporting documentary evidence as possible. This can be statements or records that support the correct owing amount.
The collections agency must respond to your written request within thirty days, as required by the FDCPA. If it fails to provide adequate proof, the agency must delete the account from your credit report.
Ignoring the calls from Comcast Collections is not the best solution. Instead, have a conversation with them about the account to review all the details of it.
The worst thing you can do is ignore the situation, as it may be escalated to another collection agency or lead to legal action for the debt.
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Negotiating and Settling
You can negotiate a settlement with Comcast Collections Department, but it's essential to confirm the original creditor and account ownership first.

You may be able to settle the account for less than the full balance, but this may not automatically remove the damage from your credit reports.
Paying a part of the total amount owed can result in the account being marked as 'settled' on your credit report, but the negative impact of the collection account may still linger.
Settling with Comcast Collections could reset the debt's statute of limitations, extending the length of time the collection account stays on your credit report.
Even after paying for a delete, the collection will still remain on your credit history for 7 years from the date of delinquency of the original account.
You have the right to dispute the collection account if you feel it's reported inaccurately.
Legitimacy and Scams
Comcast Collections Department is a real company, not a scam or spam call. They are a legitimate business, but their persistent calls might feel overwhelming.
Ignoring calls from CCD is not recommended, as they will become more frequent and aggressive once you answer or return their calls. However, seeking advice and help to determine if the collection is valid is a good first step.

You may receive aggressive phone calls or emails from 11 Comcast Cable Communications, which can border on harassment. But, you can send a cease and desist letter asking the debt collectors to stop contacting you, and they're legally required to stop.
Comcast Collections is not a fake company or a scam, but they may spam call and harass you. Addressing any unverified debts is one way to manage this.
11 Comcast Cable Communications is a legitimate debt collection agency, duly licensed and authorized to pursue the collection of debts owed to creditors.
Customer Rights and Options
You're entitled to contest any debt that Comcast Collections Department claims you owe, as they operate under regulations set by the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).
These acts provide a great deal of power to consumers, especially when leveraged correctly. They ensure that debt collectors like Comcast Collections Department interact with consumers in a fair and transparent manner.
Under the FDCPA, you can dispute any debt 11 Comcast Cable Communications is trying to collect and ask them to validate the debt and challenge any inaccuracies.
Dealing with Collections: Consumer Rights
You have the right to dispute any debt that Comcast Collections is trying to collect. This is a crucial step in protecting yourself from potential errors and misdirected collection efforts.
The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) govern how debt collectors interact with consumers. These laws provide a great deal of power to you if you know how to use it.
You can ask any debt collector to validate the debt and challenge any inaccuracies. This is a right that's protected under the FDCPA.
If Comcast Collections violates your rights under the FDCPA, you may have grounds for legal action against them. This is a serious consequence for debt collectors who don't follow the rules.
You have the right to dispute any errors or inaccuracies on your credit report. This includes wrong or incomplete information reported by Comcast Collections.
You can send a Cease & Desist letter to Comcast Collections Department with support from an attorney. This can help terminate all contact with them and preserve your sanity while you sort out any potential errors.
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Customer Reviews
Customer Reviews can be a great indicator of how a company treats its customers, and in the case of Comcast Collections Department, the reviews aren't exactly glowing. Comcast Collections Department's reviews on the Better Business Bureau (BBB) are largely negative.
It's worth noting that their aggressive approach to debt collection is a major reason behind the negative feedback. This approach can be overwhelming and stressful for customers who are already dealing with financial difficulties.
Comcast Collections Department's reviews on the BBB indicate that their aggressive tactics can lead to a negative experience for customers. This is something to be aware of when dealing with debt collection agencies.
Removal and Reporting
Removing Comcast Collections from your credit report can be a challenge, but it's doable with the right approach. You can start by thoroughly reviewing your credit report to verify that all information related to the collections account is accurate.
Look for errors in the reported account details, such as discrepancies in the amount owed or the date of first delinquency. If you identify any errors, you can dispute them with the credit bureaus by filing a formal dispute letter.

To dispute the account, you'll need to outline the errors and include proof, such as proof of payment or evidence of identity theft. The credit bureaus are required to investigate your dispute and correct any inaccuracies within a reasonable time, typically within 30 days.
If the account is accurate and valid, you may still be able to negotiate a settlement or payment plan with the collection agency. But be sure to get any agreements in writing and carefully review the terms before making any payments.
Comcast Collections does not accept goodwill letters to remove collection accounts or charge-offs, so don't waste your time writing one.
Payment and Settlement
Paying off a debt in collections changes your credit report status from 'unpaid' to 'paid'.
However, this doesn't necessarily mean the collection will be deleted from your report. The collection will still appear on your report for 7 years from the date of first delinquency.

You have the right to dispute any inaccuracies on your credit report, including collections that may be reported incorrectly.
Paying a debt in collections can still cause potential harm in the future, so it's essential to address any outstanding or unpaid debts.
The collection will remain on your credit history for 7 years, regardless of whether you pay it off or not.
Sources
- https://www.creditsaint.com/resources/debt-collectors/comcast-collections-department/
- https://www.fcra.com/blog/comcast-collections-department-ccd
- https://www.creditglory.com/collections/comcast-collections
- https://greatcreditfast.com/11-comcast-cable-communications/
- https://www.creditsage.com/collections/comcast-collections-department
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