
Collections agencies play a crucial role in helping businesses recover outstanding debts, but it's essential to understand their definition and your rights as a consumer.
A collections agency is a company that specializes in collecting debts on behalf of creditors. They typically buy the debt from the original creditor at a discounted rate and then try to collect the full amount from the debtor.
As a consumer, you have rights that protect you from unfair collection practices. For example, the Fair Debt Collection Practices Act (FDCPA) prohibits collectors from contacting you at inconvenient times or places, such as at work or during dinner.
You have the right to request that a collector stop contacting you, and they must comply with your request.
What Is a Collection Agency?
A collection agency is a company that tries to collect unpaid debts from individuals or businesses. They do this on behalf of the original creditor or on their own.
A debt collection agency's job is to collect unpaid accounts. Companies hire them to collect on unpaid, past-due debts from individuals or other businesses.
Debt collectors are subject to federal and state laws on what they are allowed to do and not do. This means they have to follow certain rules when trying to collect debts.
A debt collection agency is a separate entity from the creditor, which is the business or individual who originally lent the money. The creditor hires the collection agency to pursue the debt.
Collection agencies pursue debts and receive a percentage of the amount they collect. This can be a significant amount of money, with some agencies bringing in billions of dollars in revenue each year.
How It Works
A collections agency is hired by creditors to collect debts that are 60-90 days or more past due. They abide by the Fair Debt Collection Practices Act when contacting you.

Creditors sometimes sell debt to collection agencies for pennies on the dollar, making the agency the new creditor. This is often done when the creditor believes the likelihood of collecting the debt is remote.
Collection agencies can be hired by creditors to collect debts they've been unable to collect themselves. These debts can include credit card accounts, medical bills, and unpaid utility bills.
Debt collection agencies work on a commission basis, typically earning 25-50% of the amount they recover. They may also negotiate settlements with borrowers for less than the amount owed.
Here are the two types of third-party debt collectors you may encounter:
- Agencies that collect debt on a creditor's behalf: These agencies pursue payment in exchange for a percentage of the money they collect.
- Debt buyers that purchase debt from the lender: A creditor may sell your debt for pennies on the dollar.
Within five days of your first contact from a collection agency, the collector must send you a written notice that lists the amount owed and the name of the creditor to whom money is owed.
Interacting with Collectors
Debt collectors can't seize your paycheck or reach into your bank account without a court judgment.

To get a court judgment, a debt collector must sue you before the statute of limitations runs out. Different states have different statues of limitations, but it's usually three to six years.
You have the right to ignore a collection agency's calls, but this might make things worse. If they can't reach you, they might seek a judgment in court, which could result in your wages being garnished or assets seized.
Debt collectors can be cordial or harassing, using tactics like threats and obscene language to intimidate consumers. It's essential to know your rights as a consumer and be familiar with the debt collection process.
Here are some key things to remember when interacting with collectors:
- Learn your rights and study up on FDCPA rules.
- Tackle collections head on, but don't have a lengthy conversation or agree to anything initially.
- Take control of the conversation by asking for a debt validation letter and setting a time for a follow-up call.
- Decide how you will pay, whether immediately, through a payment plan, or by seeking bankruptcy protection.
Consequences of Non-Payment
A collection agency can update a borrower's credit report with a "collection" status if they're unable to pay their arrearage. This leads to a drop in the individual's credit score, which can affect their chances of obtaining a loan in the future.

A low credit score can remain on their credit report for seven years. This can make it harder to get approved for a loan or credit card.
Collection agencies use various strategies to try to retrieve funds, including calling the debtor's personal and office telephones, mailing numerous late-payment notices, and contacting a debtor's family, friends, and neighbors to confirm their contact information.
Non-Payment by Borrower
If a borrower fails to pay their debt, a collection agency can take action to retrieve the funds. A collection agency can update the borrower's credit report with a "collection" status, which can lead to a drop in their credit score. This can affect a person's chances of obtaining a loan in the future.
A collection agency can deploy multiple strategies to try to retrieve funds, including calling the debtor's personal and office telephones, mailing numerous late-payment notices, contacting the debtor's family, friends, and neighbors, and even appearing at the individual's front door.
If the debt is not paid, it can remain on the borrower's credit report for up to seven years. This can have long-term consequences for the borrower's financial health.
Wage Garnishment

Wage garnishment is a serious consequence of non-payment. If your account is severely past due, a creditor or debt collector may request a garnishment order from a judge.
This order allows the company to collect owed money directly from your income. A share of your earnings will go toward repaying your debt until the full amount is satisfied.
Not all of your income is fair game, though. Creditors can only garnish a certain amount of your earned income, ensuring you have enough left over for basic living expenses.
Certain types of income, like child support, are immune to garnishment. This means they're protected from being taken by creditors.
Fair Practices Act
The Fair Debt Collection Practices Act (FDCPA) is a crucial law that protects consumers from abusive and unfair debt collection practices. It's enforced by the Federal Trade Commission.
A debt collector may not proceed to collect an old debt that has been charged off as "uncollectible." This means if a debt has been deemed uncollectible, the collector should leave it alone.

Debt collectors are also prohibited from contacting you more than seven times during a seven-day period. This is a clear boundary that collectors should respect.
Here are some examples of what debt collectors can and can't do:
- Attempt to collect a debt on which the statute of limitations has run out (in states that allow this practice)
- Call an individual between 8 a.m. and 9 p.m. only
- Contact the debtor's employer about overdue child support and alimony, federal student loans, or taxes
- Proceed to collect an old debt that has been charged off as "uncollectible"
- Contact an individual more than seven times during a seven-day period
You also have the right to request that all future contact be in writing. This is a powerful tool to help you manage the collection process.
How Credit Scores and Reports Affect You
Your credit score and report are closely tied to collections. Having an account in collections can significantly impact your credit scores and will stay on your report for seven years.
Late and missed payments are major factors in determining your credit score, and by the time a collection agency gets involved, your credit scores may already be suffering.
If you're contacted by a collection agency, check your credit report and score right away to see if the information has been reported and what impact it's having.
If you owe money to a credit card company, bank, or other lender, late payments and collections have probably already been noted on your credit report.
Collector's Legal Restraints

Debt collectors have a reputation for harassing consumers, but there are rules in place to protect you.
The federal Fair Debt Collection Practices Act lays out specific rules for what debt collectors can and can't do.
Debt collectors generally can't call before 8 a.m. or after 9 p.m. They also can't harass you with excessive phone calls or other communications.
Reputable debt collectors will follow these rules, but if you encounter one who doesn't, you can file a complaint with the Federal Trade Commission, the Consumer Financial Protection Bureau, or your state attorney general's office.
If you prove a debt collector violated these rules, you may be awarded $1,000 in damages, plus additional compensation for any actual harm they caused.
Alternatives and Resolution
If you're facing debt collection issues, there are alternative solutions to consider. A debt management plan can help you pay off your debts over time.
You can also try negotiating a settlement with the creditor. This can be done by contacting the creditor directly and explaining your financial situation.
If you're being harassed by a collections agency, know that you have rights under the Fair Debt Collection Practices Act. This law prohibits collectors from making false or misleading statements, or from using abusive language.
Ensuring a Collection

If a collection agency is hired to collect a debt, they typically work on a percentage basis, receiving a portion of the funds they recover from the borrower.
The creditor pays the collection agency a percentage of the funds recovered, depending on the terms of their agreement.
A legitimate debt collection agency will provide you with information about the company they represent, the debt, and their contact details.
To verify a collection agency's legitimacy, check with the Better Business Bureau or your provincial or territorial consumer affairs office.
If you're unsure about a collection agency's claim, don't share financial or personal information until you've verified their legitimacy.
Here are some tips to protect yourself from potential fraud:
- Be aware that collection agencies are forbidden from trying to collect a debt without first notifying you in writing or making a reasonable attempt to do so.
- Do not share financial and personal information if you are not certain you are dealing with a real collection agency.
- Find out what company they represent and the details of the debt.
- A legitimate debt collection agency will provide information such as the company name, address, web address and phone number. Ask for this information if it is not provided.
- Verify that the debt collection agency exists by checking with the Better Business Bureau or your provincial or territorial consumer affairs office.
- After you've verified that the collection agency is legitimate, call their office to check if they have, in fact, contacted you.
Is It Worth Paying?
If you can afford the debt you owe to the collection agency, it's likely in your best interests to pay the debt. This can help you begin to repair any damage the debt did to your credit.

Paying the debt can also help you avoid a lawsuit, which can be costly and stressful.
However, if you have more debt than you can handle, it's advisable to seek professional legal and financial assistance to determine if filing for bankruptcy is your best course of action.
According to the Federal Trade Commission, the Fair Debt Collection Practices Act can provide you with certain protections and rights when dealing with collection agencies.
Here are some key points to consider:
- Check the specifics of your situation to determine if paying the debt is in your best interests.
- Consider seeking professional help if you have more debt than you can handle.
- Look to the Federal Trade Commission and Consumer Financial Protection Bureau for guidance on debt collection practices and your rights.
Arbitration
Arbitration is a way to settle debt disputes fairly by using a third-party arbitrator. This process involves collecting evidence to show you don't owe the debt, such as receipts, contracts, and account summaries.
The arbitrator will listen to both sides and review all documentation regarding the loan in question. They will then decide on a course of action.
If the arbitrator deems you owe the debt, the debt collector or creditor will bring the decision to a court for confirmation.
Frequently Asked Questions
What happens when your account goes to a collection agency?
When your account is sent to a collection agency, they buy your debt for a fraction of the original amount and try to collect it from you. If they're unable to get payment, they may take further action, including wage garnishment.
Sources
- https://www.investopedia.com/terms/c/collectionagency.asp
- https://www.investopedia.com/articles/personal-finance/121514/how-debt-collection-agency-business-works.asp
- https://www.experian.com/blogs/ask-experian/what-is-a-collection-agency/
- https://www.debt.org/credit/collection-agencies/
- https://ised-isde.canada.ca/site/office-consumer-affairs/en/money-debt-and-giving/debt-collection-agencies
Featured Images: pexels.com