Co-operative Bank of Kenya Overview: Services, Branches and More

Co-operative Bank of Kenya is one of the largest banks in the country, offering a wide range of services to its customers.

The bank has a strong presence across the country, with over 140 branches in various locations, making it easily accessible to its clients.

Co-operative Bank of Kenya offers various banking services, including personal, corporate, and investment banking services.

The bank's services cater to the diverse needs of its customers, from savings and loan accounts to insurance and investment products.

The Co-operative Bank of Kenya is a large financial institution with a significant presence in the country. It was established in 1965.

The bank has a strong network of branches and ATMs across Kenya, making it easily accessible to customers. With over 150 branches, it's one of the most widespread banks in the country.

Co-operative Bank of Kenya offers a range of banking services, including current and savings accounts, loans, and credit cards.

The Co-operative Bank Limited has a diverse group of member companies that contribute to its operations.

One of these member companies is Kingdom Securities Limited, which is based in Nairobi, Kenya and has a 60% shareholding.

Co-opTrust Investment Services Limited is another member company, also based in Nairobi, Kenya, with a 100% shareholding.

The bank also has a significant stake in Co-operative Consultancy Services Kenya Limited, with a 100% shareholding.

A notable member company is CIC Insurance Group Limited, with a 35.71% shareholding.

The bank's presence extends to South Sudan, where it has a subsidiary called Co-operative Bank of South Sudan.

In addition to its operational presence, the bank also has a foundation called Co-operative Bank Foundation, based in Nairobi, Kenya.

The bank is also developing its presence in Ethiopia and Uganda, with Co-operative Bank Ethiopia and Co-operative Bank Uganda, respectively.

The bank has a significant stake in Kingdom Bank Limited (Kenya), formerly known as Jamii Bora Bank, with a 90% shareholding.

The Cooperative Bank of Kenya has a unique ownership structure. CoopHoldings Cooperative Society Limited owns 65% of the bank's shares, making it the largest shareholder.

This holding company is owned by the cooperative societies within Kenya, who jointly own a controlling majority of shares. This structure allows the cooperative societies to have a significant say in the bank's decision-making process.

The remaining 35% of the bank's shares are owned by individual and institutional investors through the Nairobi Securities Exchange. This diversity of ownership helps to ensure that the bank is well-funded and able to meet the financial needs of its customers.

Here is a breakdown of the bank's stock ownership:

Co-operative Bank branches are open during regular business hours, making it convenient for customers to manage their finances.

Mondays through Fridays, you can visit a Co-operative Bank branch from 8:30 am to 4:00 pm.

Saturdays are a bit shorter, with branches open from 8:30 am to 12:00 noon.

If you're planning to visit on a Sunday or a public holiday, you'll need to come back another day as all branches are closed on these days.

Here are the branch operating hours summarized:

The Co-operative Bank of Kenya offers a wide range of services to cater to different needs. You can open an account with them, whether it's for personal, business, or even foreign currency purposes.

Their services include money transfer options like Moneygram and Western Union, making it easy to send and receive money across borders. They also offer loan facilities for companies and individuals, so you can access the funds you need when you need them.

Some of the services you can access at their branches include deposits and withdrawals, SWIFT and RTGS services for international transactions, and KRA Tax Collections. Plus, you can use their ATMs for convenient banking on the go.

Here are some of the services you can expect to find at a Co-operative Bank of Kenya branch:

Co-operative Bank has a wide range of branches across the country, each with its unique branch code.

The bank code for Co-operative Bank is 12, but we'll focus on the branch codes for Nairobi region. You can find a list of branch codes below.

Here are the branch codes for Nairobi region:

The Co-operative Bank of Kenya offers a wide range of services to cater to various needs. You can open an account for personal, business, children, joint, or foreign currency purposes at almost all of their branches in Kenya.

Account openings are a breeze, and you can also use their services for money transfers through Moneygram and Western Union. Loan facilities are available for both companies and individuals.

For businesses, electronic money transfer for bulk payments is a convenient option. You can also make deposits and withdrawals at their branches.

The bank offers SWIFT and RTGS services for international transactions. KRA tax collections are also facilitated through their services.

Swift is used to identify specific banks and branches in international money transfers, ensuring your money gets to the right bank account.

In fact, a swift code is required for international transactions, and it's used to verify the recipient's bank details.

For example, the Co-operative Bank of Kenya's swift code is KCOOKENA.

Swift codes are used to facilitate secure and efficient international money transfers, and they're an essential part of the process.

The Co-operative Bank of Kenya has a dedicated customer support team that is available 24/7 to assist with any banking needs.

They offer a variety of channels to reach out to them, including phone, email, and social media.

The bank's website also provides a comprehensive FAQ section that answers common questions and provides solutions to common issues.

Many businesses struggle with inefficient customer support processes, just like Co-operative Bank did before implementing ProcessMaker. They were operating on a software suite that couldn't deliver a comprehensive solution to meet their needs.

Manual processes are often the result of inadequate technology, as Co-operative Bank discovered when trying to verify customer identities. This can lead to a lot of extra work and wasted time.

Inadequate technology can also hinder the ability to integrate legacy systems with new workflow solutions, making it difficult to connect with point solutions, cloud solutions, and more.

If you need to get in touch with Co-op Bank's customer care, you can start by calling their call center numbers, which are 020-2776000 and 0703027000.

You can also reach out to them via email at [email protected] or send them a message on WhatsApp at +254736690101.

If you prefer to visit them in person, Co-operative Bank of Kenya's head office is located at Co-operative House, Haile Selassie Avenue, Nairobi, and their postal address is P.O. Box 48231, 00100, NAIROBI.

The Co-operative Bank of Kenya has a robust IT infrastructure to support its operations.

The bank's IT system is designed to provide real-time processing of transactions, ensuring that customers can access their accounts and conduct transactions quickly and efficiently.

The bank's IT team is responsible for maintaining and updating the system, ensuring that it remains secure and up-to-date with the latest technology.

The bank's mobile banking platform allows customers to access their accounts, pay bills, and conduct other transactions using their mobile phones.

Code numbers are allocated to licensed banking or financial institutions by the Central Bank of Kenya.

In some countries, a bank supervisory body or a Bankers Association is responsible for assigning these codes.

The Central Bank of Kenya is the authority that allocates codes to licensed banking or financial institutions in Kenya.

This allocation process is crucial for various financial transactions and operations.

The code you need to know is the bank code, which is a unique identifier for the Co-operative Bank. In Nairobi region, the bank code is 11000, specifically for the Head Office.

The Co-operative Bank has many branches in Nairobi, each with its own branch code. For example, the Finance And Accounts branch has the code 11001, while the Industrial Area branch has the code 11007.

If you're looking for a specific branch, you can check the list of branch codes below:

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They value flexibility and convenience in their financial services, and are often willing to pay higher interest rates for these benefits.