Cit Bank Complaints and How to Resolve Them

If you're experiencing issues with Cit Bank, don't worry, you're not alone. According to a review of Cit Bank's customer complaints, the most common issues are related to account access and mobile banking.

Cit Bank has a dedicated customer service team to help resolve these issues, but sometimes it's helpful to know the steps to take yourself. You can contact Cit Bank's customer service at 1-800-813-5836 for assistance.

One of the most effective ways to resolve Cit Bank complaints is to clearly document the issue, including any error messages or screenshots. This will help the customer service representative understand the problem more quickly.

Worth a look: Cit Bank Customer Support

CIT Bank's confusing name has caused frustration for at least one customer, who mentioned that Google can't tell if they want to access CIT Bank or CITI Bank.

The log in procedure is also a source of annoyance, involving a phone call that many find annoying.

Countless log in failures have been reported, with one customer changing their password 12 times before finally giving up.

CIT Bank's savings rates have plummeted, with one customer complaining that their rate dropped in just two days, leaving them to seek better rates elsewhere.

A customer received a check for a refund that was five years old, sent to their business address, and only discovered it after years of not knowing about it.

For your interest: Cit Bank Money Market Rates

Service issues with CIT Bank have left customers frustrated and feeling taken advantage of. Some customers have reported inept customer service, with long wait times to reach a human being.

Customers have also experienced trouble closing their accounts, with CIT Bank's system directing them back to ways to access their account instead of allowing them to close it. This can be particularly problematic for those who have already withdrawn their savings.

To dispute a charge for bad service, customers must meet certain requirements, including making a good-faith effort to resolve the issue with the merchant beforehand and the transaction being for more than $50.

Here are the requirements to dispute a charge for bad service:

Phone timeliness has been a major issue for some Citibank customers. Long wait times to reach a human being have been reported, with one customer waiting 25 minutes before hanging up and another waiting 13 minutes before getting through on a Monday.

According to Example 2, if you opt to chat with Citibank online, you can expect to experience higher than normal wait times. This is not exactly reassuring for customers who need to resolve issues quickly.

In Example 3, a customer shares their experience of calling Citibank on a Saturday and waiting 25 minutes before hanging up. They later called on a Monday and waited 13 minutes before getting through. This lack of responsiveness can erode trust in the bank.

Here are some phone contact options for Citibank, as listed in Example 2:

Unfortunately, one customer in Example 4 was unable to reach anyone at Citibank through the phone number listed for contact. This lack of access to help can be frustrating and stressful for customers.

You may have experienced frustration with CIT Bank's savings account, where it takes over a week for your money to be available after an electronic transfer. Over 1 week is a long time to wait for access to your own funds.

Some customers have reported difficulties in accessing their savings funds, especially when they need the money quickly. To get your money, you need to plan ahead.

CIT Bank's savings account doesn't come with an ATM card, so you can't withdraw quickly if you need the funds. If you want access to your funds, it could take several days or longer.

Initiate any of the following withdrawal methods 10 days or more before you need the funds:

Note that wire transfer fees may apply, and the fee amount may vary depending on your account balance. For example, accounts with less than $25,000 may incur a $10 fee, while accounts with less than $10,000 may incur a $10 fee as well.

During the pandemic, some individuals experienced a lack of support from financial institutions. A customer's full-time job hours were drastically cut, and they had to pay for a pet's funeral, which cost nearly $2,000.

Many customers felt that financial institutions prioritized their bottom line over helping them through difficult times. One customer was sent forms for a deferment plan but couldn't fill them out due to a lack of information.

Some customers received emails about late payments, even when they had explained their financial struggles. One customer had to give up their equipment because they couldn't pay the loan back, and the equipment was then sold at an auction.

Here are some common issues customers faced during the pandemic:

Communication Problems are a major issue for CIT Bank customers.

They have no way to contact them by email, leaving customers with no option but to call.

Phone calls take too long, and you're likely to end up talking to an incompetent person who can't answer your questions.

One customer's experience is particularly telling: "I can not contact any persons of the Bank. I would rather hear that person tell me what I am doing wrong."

This lack of communication channels can lead to frustration and a sense of being ignored.

A different take: What Has a Bank with No Money?

Citibank's complaint process can be lengthy, with some customers waiting up to 6 weeks for a response.

Many customers have reported being transferred between multiple representatives, each with their own unique solution to the problem.

Filing a complaint can be done online, by phone, or in person, but some customers have experienced long wait times on the phone.

Citibank's complaint process involves multiple steps, including submitting a complaint, waiting for a response, and potentially escalating the issue to a supervisor.

Customers have reported being asked to provide the same information multiple times, which can be frustrating and time-consuming.

Some customers have experienced delays in receiving a response due to the complexity of their issue.

Access to Savings can be a challenge with CIT Bank. You won't have an ATM card, so withdrawing quickly isn't an option.

To access your funds, you'll need to plan ahead and initiate a withdrawal method at least 10 days before you need the money. You can set up an ACH transfer to a CIT checking account or an external account, or send the funds via wire transfer. If you have less than $25,000 in your account, there's a $10 fee for wire transfers.

Here are the withdrawal methods you can use:

Note that the fee for wire transfers is $10 for accounts with less than $25,000, as mentioned in the article.

Access to savings funds can be a challenge with CIT Bank's savings account. It doesn't come with an ATM card, so you can't withdraw money quickly if you need it. This means you need to plan ahead to access your funds.

You can initiate a withdrawal 10 days or more before you need the funds. This allows you time to set up an ACH transfer to your CIT checking account or an external account. Alternatively, you can send the funds via wire transfer, but be aware that there's a $10 fee for accounts with less than $25,000. If you prefer, you can also request a check.

Here are some withdrawal options and their associated fees:

Keep in mind that the timeframe for access to your funds can vary depending on the withdrawal method you choose. It's essential to plan ahead to ensure you have access to your money when you need it.

You're not alone if you've been rejected for a high rate savings application. CIT bank rejected an application for a 5 percent interest account after the applicant provided their mother's maiden name, SS, and other personal info.

The rejection notice was a shock, especially since the applicant had a credit rating of 840. No reason was given for the rejection, leaving the applicant with more questions than answers.

Checking with the Better Business Bureau is a good idea if you're concerned about how your personal info is being handled.

Some customers have reported mixed experiences with Citibank, citing both positive and negative interactions. Many have praised the bank's mobile app for its user-friendly interface and convenient features.

However, others have expressed frustration with the bank's customer service, citing long wait times and unhelpful representatives. In one instance, a customer reported waiting on hold for over an hour before being transferred to a representative who was unable to resolve their issue.

The bank's inconsistent service has led some customers to feel uncertain about what to expect from their interactions with Citibank.

I've been doing my research and it's clear that some people have had a frustrating experience with opening an account. Many have reported being denied application without being given a clear reason.

Advertisements for high interest rates seem to be a major draw, but the reality is that some people are being turned down. In fact, one person mentioned being told it could be due to a poor credit score or banking history, but they're not sure if that's actually the case.

It's worth noting that some people have reported feeling relieved to have dodged a potentially bad situation. One person even said they felt like they "dodged a bullet" after having a similar experience.

For another approach, see: Credit One Bank Scra

Having a bank that keeps you informed about account reviews can make a big difference. This is evident in the feedback from one customer who mentioned that the lack of updates about their account when being reviewed was their only problem.

High interest rates can be a major draw for online banks, and this one is no exception. Very nice customer support is also a major plus.

The key to a positive banking experience is often found in the little things, like regular updates about your account. This can help you stay on top of your finances and avoid any potential issues.

Customer service at Cit Bank can be a major headache. Long wait times to reach a human being are a common complaint.

One customer, Abdul T Razack, had to deal with inept customer service for months, which ultimately led to him withdrawing his entire savings from the bank. He's now trying to close the account, but is stuck in a circular loop of automated messages.

To access the account, customers are supposed to be able to send a secure message, but Abdul's experience shows that this isn't always possible. The bank's system requires customers to have access to their account to send a message, which can be a Catch-22 situation.

The bank's response to Abdul's complaint was to suggest that he contact them through a private message on their Facebook or Twitter page, which may not be the most effective solution for everyone.

Lousy customer service can be a major turnoff, and it's not just about being rude or unfriendly. It's about creating a frustrating experience that makes you want to pull your savings out, like Abdul T Razack did with CITBank.

Long wait times and difficulty reaching a human being are common complaints. Abdul T Razack mentioned that he had to wait months to get his savings out due to inept customer service.

Circular loops and dead ends can make it impossible to get help. Abdul T Razack got stuck in a loop trying to close his account, only to be brought back to ways to access his account.

Secure messaging can be a problem if you can't access your account. CITBank requires you to access your account to send a secure message, which is a catch-22.

SMS messaging can be confusing, especially if the phone number displayed is not your actual number. Abdul T Razack mentioned that the 4 digits shown as part of his phone number were not his actual phone number.

Banking fraud can be a serious issue, and it's not just about mistakes. CITBank's subsidiary, Citi Cards USA, made Abdul T Razack the primary cardholder without his permission.

Check this out: Cit Bank Platinum Savings Interest Rate

Reaching credit card customer service can be a challenge, but there are several ways to get help. You can start by accessing the credit card company's website or mobile app and sending them a message.

If you prefer to speak with a representative, you can call them at (800) 950-5114. This number is a good option if you need immediate assistance.

Visiting your local branch is another way to get help, and you can find the closest one by searching online. Writing a letter to the customer service address at Citibank Customer Service, P.O. Box 6500, Sioux Falls, SD 57117 is also an option, but this may take longer to receive a response.

If you opt to chat with them online, be prepared for higher than normal wait times. It's a good idea to try other methods first, like calling or visiting a branch.