Chase Saving Account Disappeared and Customers Want Answers

Chase saving account customers are in an uproar after discovering their accounts have vanished from the Chase mobile app and website. Many are left wondering what happened to their savings.

Some customers reported that their accounts were still accessible through online banking, but the mobile app showed a blank screen. This inconsistency has caused frustration and confusion.

Customers are demanding answers from Chase about the disappearance of their accounts. Many have taken to social media to express their concerns and share their experiences.

Chase has a history of closing savings accounts without notice, leaving customers frustrated and confused. This has happened to more than a few people, including one customer who found their account closed online with no explanation.

In some cases, Chase claims it closes accounts due to inactivity, but this may not always be the case. For example, a Long Island couple claimed that $25,000 disappeared from their account, and when they went to withdraw the cash, they were told they had no money in the bank.

Chase's policy on retaining records is also a concern. According to a spokesperson, the bank only retains records for seven years, which may not be long enough to account for all customer transactions. This was the case with the Long Island couple, whose passbook savings record was not enough to prove their claim.

In one instance, a customer was told that their account was closed due to a "back office review", without any explanation or warning. This lack of transparency has left many customers feeling uneasy about their accounts and the bank's policies.

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Chase customers have reported issues with their savings accounts being closed without notice. This is not an isolated incident, with over 500 cases of customer accounts being dropped by banks, including Chase, being reviewed by The New York Times.

In some cases, customers have received letters stating that their accounts have been closed, while others have discovered their accounts are defunct when they try to access them. This lack of communication has left customers feeling frustrated and confused.

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A Chase customer, @fantasia.shakes, shared her experience on TikTok, where she received a letter stating that her account had been closed. When she called customer service and visited a branch, she was told the decision was made following a "back office review."

The bank's decision to close an account without notice has raised concerns about the bank's policies and procedures. In one case, a customer was told that their account was closed due to inactivity, but was unable to access their money online and had to visit a branch to resolve the issue.

A spokesperson for JPMorgan Chase, the parent company of Chase, said the bank looked into @fantasia.shakes' video, but was unable to verify her claims. This lack of transparency has added to the concerns of customers who feel their accounts have been unfairly closed.

Chase customers have reported issues with their savings accounts, including sudden closures and unexplained missing funds.

A Wells Fargo customer claimed that her savings account "vanished" without warning, with no record of her account or transactions.

In one instance, a Long Island couple alleged that $25,000 disappeared from their Chase savings account, with the bank claiming it couldn't find any current records of the account.

Chase has a record of the initial deposit, but cannot find a current account, and the state has no record of the missing funds either.

The couple's passbook savings account was the only proof they had of the missing funds, but the bank claims it would have sent letters before closing the account and turning unclaimed funds over to the state.

The couple's attorney stated that they have no choice but to sue, as the bank's lack of records and failure to provide statements makes it difficult to resolve the issue.

In some cases, customers may not receive statements for their passbook savings accounts, making it harder to track missing funds.

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Chase Bank has been at the center of controversy, with customers reporting issues with their accounts being closed without warning.

Some customers have reported receiving letters informing them that their accounts were closed, while others discovered their accounts were defunct when they tried to access them.

A recent investigation by The New York Times found over 500 cases of customer accounts being dropped by banks, including Chase and Citi.

One Chase customer, @fantasia.shakes, shared a TikTok video about her experience with the bank. She received a letter stating her account was closed and was told by customer service that the decision was made after a "back office review."

The bank's response to her claims was that they couldn't verify her story, but @fantasia.shakes was able to retrieve her money from the account.

Chase customers have reported issues with their accounts being closed without warning, and it's not just a rare occurrence. Over 500 cases of customer accounts being dropped by banks were examined by The New York Times, including those of Citi and Chase customers.

Some customers have received letters saying their accounts were closed, while others found out when they couldn't access their accounts. @fantasia.shakes, a TikTok user, received a letter from Chase saying her account had been closed due to a "back office review." She was later told that the decision might have been made because she's a sex worker who deposits cash.

Customers have expressed frustration and concern about their accounts being closed without notice. Denisse Devine, a Wells Fargo customer, took to TikTok to discuss her situation, stating that her savings account "vanished" without a trace. She was unable to access her account or retrieve her money, and was told by Wells Fargo that there was no record of her ever having a savings account with them.

In some cases, customers have been able to recover their money, but they've had to go through a lot of hassle to do so. @fantasia.shakes was able to get her money from her Chase account, but she was nervous to deposit it elsewhere and end up in a similar situation.

JPMorgan Chase claims they have a record of the initial deposit made by the Russos, but cannot find a current account.

The bank states they don't retain records for more than seven years, and the customers have not been able to provide any documentation that proves their claims.

According to Chase, they would have sent letters before closing an account and turning unclaimed funds over to the state, but the state has no record of the Russos' $25,000 either.

The bank's spokesman Eric Timmerman said they are continuing to look into this to try and find more information, but so far, they have been unable to locate the missing funds.

Chase Bank has a policy of aiming to create long-term relationships with its clients, but they also have a compliance program that requires them to follow regulatory obligations.

In a statement, JerryDubrowski said that accounts are closed only after appropriate review and consideration of the facts, but the Russos claim they never got any letters or bank statements, and the bank cannot explain what happened to their remaining $25,000.