If you're a Chase credit card holder and you suspect a transaction was unauthorized or incorrect, you can dispute the charge by calling Chase's dispute number.
To initiate the dispute process, you'll need to have your credit card account information handy, including your account number and the date of the disputed transaction.
Chase offers a dedicated dispute number for customers to report unauthorized or incorrect charges: 1-800-432-3117.
This number is available 24/7 for your convenience, so you can reach out to Chase at any time to report a dispute.
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Dispute Process
You have a limited time to dispute a charge on your Chase credit card. You only have 60 days from the date the charge appears on your statement to make your dispute.
If you miss this 60-day window, you're out of luck - you can't sue Chase if they rule against you. Your only option is to try to dispute the charge with the merchant, but this can be tough since online merchants are often located far away.
You'll need to act quickly to dispute the charge, so keep an eye on your statement dates and plan accordingly.
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Chase Chargeback Steps
To dispute a charge with Chase, you'll need to contact their customer service department.
Chase offers a dedicated phone number for disputes, which can be found on their website or on your credit card statement.
You'll need to provide your account information and the reason for the dispute when you call.
Chase will investigate the dispute and may request documentation to support your claim.
Chase typically resolves disputes within 30 days, but this timeframe can vary depending on the complexity of the issue.
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Gathering Evidence
You'll need to gather evidence to support your dispute, such as receipts, bank statements, and photos of the transaction.
Keep a record of all correspondence with Chase, including dates, times, and details of conversations.
Chase may request documentation to verify your claim, so be prepared to provide it.
Save all relevant emails, letters, and phone records related to the dispute.
Evidence must be submitted within a certain timeframe, typically 60 days, as specified in the Chase credit card terms and conditions.
Frequently Asked Questions
What number is 800 242 7338?
The phone number is 1-800-242-7338, which is a dedicated line for assistance with account fraud issues. Call this number for help with suspected fraud on your account.
How late is too late to dispute a credit card charge?
Disputing a credit card charge after 60 days from the purchase date is generally too late, as most credit card companies only allow disputes within this timeframe. Review your account regularly to catch billing errors before the 60-day deadline expires.
Sources
- https://www.chase.com/digital/resources/privacy-security/security/report-fraud
- https://consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges
- https://creditrepairlawyersam.com/how-to-dispute-a-charge-with-chase/
- https://micreditlawyer.com/chase-dispute-charge/
- https://micreditlawyer.com/how-to-dispute-a-charge-with-chase-in-michigan/
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