Blue Shield of California Customer Service Information and Resources

Blue Shield of California offers a variety of customer service channels to help you with your insurance needs. You can reach them by phone at (800) 541-6642.

Their customer service hours are Monday through Friday, 8am to 8pm, and Saturday, 8am to 5pm.

You can also contact them through their website, where you can find a live chat option and a comprehensive FAQ section.

Blue Shield of California has a dedicated customer service department to assist with claims, billing, and other insurance-related issues.

Check this out: Does Bcbs Cover Weight Loss Surgery

You can contact Blue Shield of California's customer service through phone or email. The most commonly used method is by phone, with 75% of consumers using this method to address their issues and concerns.

The best phone number to call is 800-393-6130, which 70% of consumers used to reach the company. If you prefer to email, the best address is [email protected], used by 100% of customers.

Be aware that wait times vary depending on the day of the week. Mondays tend to have the longest wait times, while Sundays have the shortest. On average, calls last around 23 minutes.

You can contact Blue Shield of California's customer service for various reasons, including product/service inquiries, requests for information, payments and charges, and more.

Here are the different email addresses you can use to contact Blue Shield of California's customer service for specific issues:

100% of consumers who called the company's customer support stated that their issues were resolved.

Explore further: What Are the Best Places to Elope in California?

To contact Blue Shield of California, you can reach out to them via phone or email. The most commonly used method is by phone, with 75% of consumers using this method to address their issues and concerns. The best phone number to call is 800-393-6130, which 70% of consumers have used to resolve their issues.

If you prefer to contact them via email, the best email address is [email protected], which 100% of customers use to address their issues and concerns. Keep in mind that the longest wait times are on Monday, while the shortest are on Sunday, with an average call time of 23 minutes.

Here are the contact methods and their associated wait times:

The Blue Shield of California corporate office is located at 601 12th Street, Oakland, California 94607.

This is where you can meet with representatives in person to discuss serious queries or concerns.

The mailing address for Blue Shield of California is PO Box 272540, Chico, CA 95927-2540, which is a good option if you can't visit the office physically.

The customer service team will address your queries and concerns, and respond positively, although it may take some time.

If you're living in the San Francisco area, you can visit the Blue Shield of California office at 50 Beale Street, San Francisco, CA.

To contact the civil rights coordinator for legal concerns, send a letter to PO Box 629007, El Dorado Hills, CA 95762-9007, and wait a few days for a response.

Blue Shield Of California offers customer service through various channels. The most commonly used way of contact is by phone, with 75% of consumers using this method.

You can reach Blue Shield Of California by calling 800-393-6130, which is the best phone number to call according to 70% of consumers who used it to address their issues and concerns.

The longest wait times are typically on Monday, while the shortest wait times are on Sunday, with an average call time of 23 minutes.

The main reasons people call Blue Shield Of California are for product/service issues, requesting information, payments, and charges.

To contact Blue Shield Of California via email, the best email address is [email protected], which is used by 100% of customers to address their issues and concerns.

Here are the most common reasons people call Blue Shield Of California:

It's worth noting that 100% of consumers who called the company's customer support stated that their issues were resolved.

If you're a healthcare provider looking for assistance from Blue Shield of California, you're in the right place. You can contact their customer service team for help with various provider services.

To get started, you can reach out to Blue Shield of California's customer service team at (800) 541-6652, Monday through Friday from 8 a.m. to 5 p.m.

Their team can assist with member eligibility, claims and billing questions, plan benefits, and more. You can also use their Blue Shield Express Line for faster service.

If you need help with a language other than English, they've got you covered. Their team can also help you locate network providers and provide you with provider directories.

Here are some key contact details to keep handy:

If you need to file an appeal or grievance with Blue Shield of California, you can start by calling the number on the back of your member ID card for appeals inquiries.

For HMO and PPO members, you can also contact the Blue Shield of California Grievance Resolution Department at 6300 Canoga Avenue in Woodland Hills, CA 91367-2555.

To submit a standard or expedited appeal, you can fax the claim to (916) 350-6510.

Claims can be a complex and time-consuming process, but understanding the basics can help you navigate it more effectively.

A claim is a formal request to an insurance company to pay for a loss or damage that is covered under a policy. You can file a claim after a covered event occurs, such as a car accident or a natural disaster.

Insurance companies typically have a claims process that involves reporting the loss, providing documentation, and awaiting a decision on your claim. This process can take several days to several weeks, depending on the complexity of the claim.

You must report a claim within a specific time frame, usually 30 days, to be eligible for coverage. The time frame may vary depending on the type of policy and the insurance company's requirements.

To file a claim, you'll need to provide detailed information about the loss, including photos, police reports, and witness statements. You may also need to complete a claims form, which will ask for personal and policy information.

The insurance company will review your claim and may request additional information or evidence to support your claim. They may also send an adjuster to assess the damage or loss.

For your interest: How to Contest a Will in California?

Blue Shield of California has specific offices for handling appeals and grievances. The HMO and PPO appeals and grievances office is located at P.O. Box 5588 El Dorado Hills, CA 95762-0011.

Members should call the number on the back of their member ID card for appeals inquiries. The Medicare Member Services phone number is (800) 776-4466, and the Hearing Impaired phone number is (800) 794-1099.

The Standard and expedited appeal fax number is (916) 350-6510. The Blue Shield of California Initial Appeal Resolution Office is located at P.O. Box 272620 Chico, CA 95927-2620.

The Blue Shield Final Appeal Resolution Office is located at P.O. Box 629011 El Dorado Hills, CA 95762-9011. Blue Shield Promise Medi-Cal members have an appeals and grievance process in place.

Worth a look: Gt Bank Customer Service

If you're a Blue Shield of California provider, you can appeal an initial denial by sending a letter to the Blue Shield Initial Appeal Resolution Office at P.O. Box 629010 El Dorado Hills, CA 95762-9010.

The Blue Shield Initial Appeal Resolution Office is responsible for reviewing your appeal. You can also call them at (800) 676-2583, Monday through Friday, between 6 a.m. and 9 p.m. to discuss your appeal.

You can find more information about Blue Shield Promise Medi-Cal provider policies and procedures by calling (800) 676-2583, Monday through Friday, between 6 a.m. and 9 p.m.