BCBS California Prior Authorization Basics for Providers and Members

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Prior authorization is a process that requires BCBS California to review and approve certain treatments or services before they can be provided to members. This process is designed to ensure that the treatment or service is medically necessary and meets certain criteria.

BCBS California has a list of services that require prior authorization, which includes but is not limited to, certain medications, durable medical equipment, and some surgical procedures. This list can be found on the BCBS California website or by contacting their customer service department.

Providers can submit prior authorization requests through the BCBS California online portal or by fax. The request must include the member's name and ID number, the service or treatment being requested, and any required documentation.

Viewing Member Information

To view a member's information in BCBS California's prior authorization process, you can log in to the online portal and access their profile. You can then view their demographic information, including name, date of birth, and address.

The online portal also allows you to view a member's medical history, including their current medications and medical conditions. This information is essential for determining the required prior authorization process.

To ensure accurate and efficient processing, make sure to verify the member's information before submitting the prior authorization request.

Membership Requirement

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To view member information, you need to understand the requirements for accessing it. Authorization is required for certain services, so check if medical service requires prior authorization.

For Blue Shield of California members, you'll need to see if the medical service requires prior authorization. This is a crucial step in ensuring you have the necessary information.

Out-of-area Blue plan members have different requirements, so find the medical policy and general prior authorization requirements for your patients. This will help you stay on top of their care.

You can find the requirements for out-of-area Blue plan members by searching for the specific information. This will save you time and effort in the long run.

View Medical Status

You can check the status of your medical authorization requests online by logging into your account. This allows you to stay up-to-date on the progress of your requests.

To view your medical authorization status, simply navigate to the relevant section of the website or mobile app. You'll be able to see the current status of your requests.

You can also learn about our medical policies and procedures, including policy goals and our new technologies coverage decisions process. This information can help you understand the criteria for approving or denying medical authorization requests.

Pharmacy Management

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To manage pharmacy requests for Blue Shield members, you can submit them online via AuthAccel.

Blue Shield members can check the status of their pharmacy authorization requests submitted through AuthAccel.

You can request pharmacy prior authorization electronically using CoverMyMeds, a provider that streamlines the process.

To view the status of your pharmacy authorization requests, simply check the status online through AuthAccel.

Policy and Guidelines

To navigate the policy and guidelines of BCBS California, you can find policy information about medications and medical procedures, devices and technologies, learn about their prior authorization procedures, and access their outpatient drug formulary through their clinical policies and guidelines section.

You can also search their drug formulary database and find policy info on oral, topical, and home-injectable drugs in their drug formulary, policy and forms section. Additionally, you can learn about their medical policies, policy goals, and new technologies coverage decisions process in their medical policies and procedures section.

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Here are some key things to keep in mind:

  • Services must be both a covered benefit in Medi-Cal and medically necessary to be covered by Blue Shield Promise Medi-Cal.
  • Medically necessary means you need the service to get healthy or to stay healthy.
  • Minors do not need a referral for certain services, including outpatient mental health, pregnancy care, sexual assault care, and drug and alcohol abuse treatment.

Basics for Providers

As a provider, you need to know the basics to navigate policy and guidelines effectively. Utilization management and clinical practice guidelines define healthcare standards applicable to members and providers.

To submit authorization requests, you'll need to learn the process. Authorization basics for providers involve submitting medical and pharmacy authorization requests.

You'll need the right forms to get started. Prior authorization forms and lists are available for medical services and injectable, oral, and topical drugs.

Some medical services require authorization, so it's essential to know what those are. You can view, download, and print authorization fax forms to get started.

Utilization Management and Clinical Guidelines

Utilization Management and Clinical Guidelines are crucial in determining healthcare standards for members and providers. Utilization management (UM) and clinical practice guidelines define healthcare standards applicable to members and providers.

Blue Shield of California Promise Health Plan follows applicable state and federal laws and does not discriminate based on race, skin color, national origin, ancestry, religion, gender, marital status, gender identity, sexual orientation, age, or disability.

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To ensure medical necessity, all healthcare services are reviewed, changed, approved, or denied. A "covered benefit" means that you can get this service through Medi-Cal and Blue Shield of California Promise Health Plan. "Medically necessary" means that you need the service to get healthy or to stay healthy.

Here are some services that are covered without a referral:

  • Outpatient mental health
  • Pregnancy care
  • Sexual assault care
  • Drug and alcohol abuse treatment

These services are subject to all terms, conditions, limits, and exclusions. You can learn more in the "Non-covered Services: What does Medi-Cal not cover?" section of your Member Handbook.

TotalDual or Inspire

TotalDual or Inspire members need to be notified about authorization determinations using specific templates and attachments. These templates are available for download and must be accompanied by a non-disclosure attachment in the member's preferred language.

The templates include a carveout notice and a detailed explanation of non-coverage, which can be downloaded in PDF format. The carveout notice is 56 KB in size, while the detailed explanation of non-coverage is 66 KB.

Non-disclosure attachments are also available for download and can be used in the member's preferred language, which includes Arabic, Armenian, Chinese, English, Farsi, Hmong, Khmer, Korean, Spanish, Tagalog, and Vietnamese.

Frequently Asked Questions

What is the phone number for prior authorization for BCBS of California?

Call (800) 535-9481 for prior authorization information on BCBS of California's commercial and Medicare member outpatient prescription drugs and home self-administered injectables. This phone number is for requesting prior authorization and formulary information.

Why is it so hard to get a prior authorization?

Prior authorizations can be delayed due to errors in patient information, insurance details, or incorrect paperwork. Accurate and complete information is crucial to a smooth prior auth process.

Teresa Halvorson

Senior Writer

Teresa Halvorson is a skilled writer with a passion for financial journalism. Her expertise lies in breaking down complex topics into engaging, easy-to-understand content. With a keen eye for detail, Teresa has successfully covered a range of article categories, including currency exchange rates and foreign exchange rates.

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