
BCBS Arizona Prior Authorization Process can be a complex and time-consuming process, but understanding it can help you navigate it more efficiently.
BCBS Arizona requires prior authorization for certain medications, treatments, and procedures, including injectable medications, certain surgical procedures, and some durable medical equipment.
To get prior authorization, you'll need to submit a request to BCBS Arizona, which typically involves providing medical records, test results, and other documentation.
BCBS Arizona typically responds to prior authorization requests within 2-3 business days, but this timeframe may vary depending on the complexity of the request and the availability of information.
What is Prior Authorization
Prior authorization is a process that requires a healthcare provider to obtain approval from Blue Cross Blue Shield (BCBS) Arizona before prescribing certain medications or treatments. This ensures that the treatment is medically necessary and aligns with BCBS Arizona's guidelines.
BCBS Arizona uses a prior authorization process to manage the use of certain medications, including those that are considered high-cost or have specific usage guidelines. This helps to ensure that members receive the most effective and cost-efficient treatment options.
For example, BCBS Arizona may require prior authorization for medications that are considered off-label or have limited evidence of effectiveness. This means that the medication is being used for a purpose other than what it was originally approved for, or there is limited research to support its use for a particular condition.
Definition
Prior authorization is a process used by health insurance companies to review and approve certain medical treatments, medications, or procedures before they can be administered to a patient.
It's a way for insurance companies to ensure that the treatment is medically necessary and that it's the best option for the patient.
Prior authorization is typically required for expensive or specialized treatments, such as cancer medications or surgical procedures.
This process helps to prevent unnecessary or wasteful spending on medical care.
Insurance companies use a set of criteria to determine whether a treatment is eligible for prior authorization, which may include factors such as the patient's medical history and the potential benefits of the treatment.
These criteria can vary depending on the insurance company and the specific treatment being requested.
Purpose
Prior authorization is a process that helps ensure patients get the right treatment at the right time. It's a way for health insurance companies to review and approve treatments before they're administered.
The purpose of prior authorization is to prevent unnecessary or excessive treatments. This is done to prevent overutilization of healthcare services and keep costs under control.
In the United States, prior authorization is required for many prescription medications and medical services. This is because healthcare costs are a significant concern for many people.
Prior authorization helps patients avoid unexpected medical bills and financial burdens. It also helps healthcare providers ensure they're providing the most effective and necessary treatments.
By reviewing and approving treatments in advance, prior authorization helps prevent medical errors and misdiagnoses. This is especially important for patients with complex or chronic conditions.
BCBS Arizona Prior Authorization Process
BCBS Arizona's prior authorization process typically takes 24 to 48 hours to process, but can take up to 3 business days for more complex requests.
To initiate the prior authorization process, providers can submit a request through the BCBS Arizona provider portal or by faxing a completed prior authorization form to the plan's office.
BCBS Arizona requires prior authorization for certain medications, including injectable medications and some specialty medications.
Requesting Prior Authorization
If you're a BCBS Arizona member, you can request prior authorization for services through the BCBSAZ website or by calling the number on your member ID card.
You can also ask your doctor's office to request prior authorization on your behalf.
BCBS Arizona accepts prior authorization requests via phone, fax, or online, and they have a dedicated phone line for this purpose.
Their phone number is 1-800-774-1451.
You can also use the BCBSAZ website to submit a prior authorization request, which is available 24/7.
This option allows you to track the status of your request online.
It's worth noting that BCBS Arizona has a 24-hour turnaround time for prior authorization requests, which means that they'll typically respond to your request within one business day.
This timeframe may vary depending on the complexity of your request.
If your request is approved, BCBS Arizona will send you a notification, usually within 24 hours.
You can also check the status of your request online or by contacting their customer service team.
Timeline and Requirements
The BCBS Arizona Prior Authorization Process has a specific timeline and set of requirements that you need to be aware of.
Requests for prior authorization must be submitted at least 5 business days before the scheduled procedure date.
You'll need to provide detailed information about the patient's medical condition, the proposed treatment, and any relevant medical history.
The prior authorization request must be submitted electronically through the BCBS Arizona online portal or through the Availity portal.
BCBS Arizona will review the request and make a decision within 2 business days, but it may take up to 5 business days for more complex cases.
You can check the status of your prior authorization request online or by calling the BCBS Arizona customer service number.
List of Covered Services
BCBS Arizona Prior Authorization Process is designed to ensure that patients receive necessary care while also controlling costs.
BCBS Arizona requires prior authorization for certain services, including inpatient hospital stays, surgical procedures, and certain medications.

The list of covered services that require prior authorization is extensive, including but not limited to, certain types of chemotherapy, radiation therapy, and durable medical equipment.
BCBS Arizona also requires prior authorization for certain diagnostic tests, such as MRI and CT scans, and certain procedures like colonoscopies and endoscopies.
The prior authorization process typically takes 2-3 business days, but can be expedited in emergency situations.
Exclusions and Limitations
The BCBS Arizona Prior Authorization Process has its fair share of exclusions and limitations.
Not all medications require prior authorization, but certain ones do.
BCBS Arizona does not require prior authorization for medications that are considered low-risk or have a low potential for abuse.
Certain medications for conditions like asthma, allergies, and high blood pressure may be subject to prior authorization.
BCBS Arizona may deny prior authorization for medications that are not medically necessary or are not covered under the member's plan.
Provider Responsibilities
As a healthcare provider, you're required to submit prior authorization requests in a timely and accurate manner. This typically involves submitting a request within 5 business days of receiving notification from BCBS Arizona.
Your request should include all necessary information, such as the patient's demographic details, diagnosis, and treatment plan. BCBS Arizona may request additional information, which you must provide within 2 business days.
You'll receive a decision on your prior authorization request within 5 business days, unless a longer timeframe is agreed upon. This decision will be communicated to you via email or phone, depending on your preference.
If your request is approved, BCBS Arizona will notify you and the patient, and you can proceed with treatment. If your request is denied, you'll receive an explanation of the reason for denial.
Medical Policies
Medical policies play a crucial role in guiding our decisions on prior authorizations and claims. Our policies are based on evidence-based clinical research and are carefully reviewed as new healthcare technology and scientific findings become available.
We use medical policies to determine what services are medically necessary for your situation. These policies are not set in stone, and we regularly update them to reflect the latest scientific research and advancements in healthcare.

To find out more about our medical policies, you can view the links below or call us at 1-800-446-8331. Our policies are designed to ensure that you receive the best possible care, and we're committed to staying up-to-date on the latest medical research and findings.
For Medicare Advantage plan members, we use the following medical policies:
Impact on Patients and Providers
The impact of BCBS Arizona's prior authorization process on patients and providers can be significant. Patients often experience delayed access to necessary treatments, which can lead to worsening health conditions.
BCBS Arizona's prior authorization process can take up to 15 days to complete, leaving patients without the medications or treatments they need.
Providers may also experience frustration with the process, as it can be time-consuming and bureaucratic. They may spend hours on the phone with BCBS Arizona, waiting for approval.
According to BCBS Arizona's prior authorization policy, providers must submit requests at least 10 business days prior to the treatment date. This can be a challenge for providers with busy schedules.
Patients may be forced to pay out-of-pocket for treatments that are not approved in a timely manner, which can be financially burdensome.
Frequently Asked Questions
What is the phone number for BCBS of Arizona prior authorization?
For BCBS of Arizona prior authorization, call 602-864-4320 or 1-800-232-2345. Note: Prior authorization does not guarantee payment.
Is the blue cross blue shield of Arizona the same as the blue cross blue shield?
No, Blue Cross Blue Shield of Arizona is an independent licensee of the Blue Cross Blue Shield Association, not the same as the national organization. Learn more about our unique partnership and how it benefits our members.
What are prior authorization forms?
Prior authorization forms are documents required from healthcare providers to get approval for specific medications, procedures, and services before they can be prescribed or performed. These forms help ensure that treatments are medically necessary and align with insurance coverage guidelines.
Does Blue Cross Medicare Advantage require prior authorization?
Prior authorization is required for inpatient services and non-participating providers. Check our website for more information on what services need prior authorization.
Sources
- https://www.azblue.com/health-choice-pathway/providers/prior-authorization-guidelines
- https://www.azblue.com/provider/resources/prior-authorization-and-medical-policies
- https://www.azblue.com/medicare/resources/prior-authorization-and-medical-policies
- https://www.azahcccs.gov/PlansProviders/FeeForServiceHealthPlans/PriorAuthorization/index.html
- https://www.ssatpa.com/member-services/group-page/AUF
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