Understanding Barclays Bank Core Values and Culture

Barclays Bank's core values and culture are built around a set of principles that guide their behavior and decision-making.

At the heart of Barclays Bank's culture is a commitment to their customers, with a focus on understanding their needs and delivering exceptional service.

One of the key drivers of this commitment is their customer-centric approach, which prioritizes building long-term relationships with customers.

This approach is reflected in their goal to provide a seamless and personalized experience for every customer, every time.

Their focus on customers has led to the development of innovative products and services that meet the evolving needs of their customers.

Barclays Bank's culture is also characterized by a strong sense of teamwork and collaboration, with employees working together to achieve a common goal.

This collaborative approach is fostered through regular team-building activities and open communication channels, which encourage employees to share ideas and feedback.

By prioritizing teamwork and collaboration, Barclays Bank is able to drive innovation and improve customer outcomes.

At Barclays Bank, the core values are centered around treating others with respect and dignity. This includes treating employees, team members, clients, customers, and stakeholders with respect and dignity.

To achieve this, Barclays Bank emphasizes the importance of honesty, integrity, and respect. These values are fundamental to the bank's culture and are expected of every employee.

Barclays Bank's core values also include striving to achieve the highest standards possible and being responsible for your actions. This means taking ownership of your work and being accountable for your decisions.

Discover more: Bank of America Core Values

At Barclays Bank, the key duties and responsibilities are centered around delivering exceptional customer service and care. This involves treating customers with respect and dignity, as well as being honest and transparent in all interactions.

To achieve this, Barclays Bank employees must be able to work effectively under pressure and make effective decisions. They must also work collaboratively with others to meet the company's objectives.

Some of the key responsibilities include:

By focusing on these key duties and responsibilities, Barclays Bank employees can help drive the company's success and achieve its objectives.

At Barclays Bank, the CEO's vision and leadership play a crucial role in shaping the company's core values.

James Staley, the bank's CEO, emphasizes the importance of integrity in his leadership approach, stating that "integrity is about doing the right thing, even when no one is watching."

The bank's culture is built on a strong foundation of trust, respect, and open communication.

This is reflected in the bank's commitment to diversity and inclusion, with a goal of achieving a 50/50 gender balance in senior leadership positions by 2025.

Barclays' leadership approach prioritizes collaboration and teamwork, encouraging employees to work together to achieve common goals.

The bank's CEO has implemented various initiatives to promote a culture of innovation and experimentation, such as the "Barclays Accelerator" program.

Barclays CEO Antony Jenkins has made it clear that the bank's past scandals are not going to define its future. He's introduced five new core values that employees must adopt or leave the business.

Respect, integrity, service, excellence, and stewardship are the values that Barclays is now committed to. Jenkins is not leaving anything to chance, sending an email to every employee worldwide to make his expectations clear.

The bank's past mistakes have been well-documented, including a £290m fine for Libor rate-fixing and a £2bn set-aside for mis-selling payment protection insurance. Jenkins is determined to break with this tradition.

Jenkins believes that Barclays will only be a valuable business if it's a values-driven business. He's not interested in short-term profits at the expense of integrity.

The bank's senior leadership group has led an extensive review of the business, which has resulted in the introduction of the new Purpose & Values. This forms part of a repositioning that will guide the bank for the next ten years.

Jenkins is clear that he wants to transform Barclays into a trusted 'go-to' bank that behaves ethically. He's not just paying lip service to this idea, he's committed to making it a reality.

The rules have changed at Barclays, and those who can't buy into the new culture are welcome to leave. Jenkins is serious about creating a business that operates to the highest standards.