
In Texas, balance billing is a major concern for patients who receive emergency care or are treated by out-of-network providers. The state has implemented new laws to protect consumers from surprise medical bills.
Under the new regulations, patients can't be billed for emergency services by out-of-network providers unless they give their consent beforehand. This means patients won't be stuck with unexpected medical bills for services they received without knowing the provider's network status.
The Texas Department of Insurance has also established a complaint process for patients who receive balance bills in violation of the new laws. If you're a Texas resident, you can file a complaint online or by phone to report any issues with balance billing.
Patients who receive balance bills can also seek assistance from the Texas Attorney General's office, which can help resolve disputes and provide guidance on the new laws.
For your interest: Is Balance Billing Legal in New York
Texas Balance Billing Laws
Texas has laws and rules in place to help resolve billing disputes for certain health plans. These include Texas Senate Bill 1264 and Texas Insurance Code Chapter 1467, which outline the process for resolving disputes between patients and providers.
In Texas, ERISA plans are allowed to opt-in to the IDR (Independent Dispute Resolution) process, thanks to Texas House Bill 3924. This means that ERISA plans can choose to participate in the IDR process if they wish.
If you're dealing with a billing dispute in Texas, it's worth noting that some ERISA plans have already opted-in to the IDR process. For example, Adoption Order 2023-8410 allowed ERISA plans to elect participation in IDR.
Texas Law Applies to TDI Regulated Health Plans
Texas law applies to health plans regulated by TDI, which is a crucial fact to understand when it comes to balance billing in the state.
Texas laws ban balance billing for certain medical services or supplies provided on or after January 1, 2020. This means that you won't receive surprise medical bills for these services.
Emergency medical services (EMS) and trips provided by a ground ambulance on or after January 1, 2024, are also protected from balance billing.
However, it's essential to note that air ambulance services are not covered under this law.
Here's a breakdown of the services that are protected under Texas law:
- Certain medical services or supplies provided on or after January 1, 2020.
- Emergency medical services (EMS) and trips provided by a ground ambulance on or after January 1, 2024.
In these cases, health plans have to pay an amount set by Texas law for EMS care and ground ambulance trips. You don't have to pay more than your deductible, copay, or coinsurance.
For more insights, see: How to Pay down Medical Bills
Texas Laws
Texas laws are designed to protect consumers from surprise medical bills. Certain medical services or supplies provided on or after January 1, 2020, are banned from balance billing.
If you receive an emergency medical service (EMS) or a ground ambulance trip on or after January 1, 2024, you won't be balance billed. However, this protection doesn't apply to air ambulance services.
Health plans are required to pay a set amount for EMS care and ground ambulance trips, as determined by Texas law. You won't have to pay more than your deductible, copay, or coinsurance.
If you have a billing dispute, you can refer to the following laws and rules:
- Texas Senate Bill 1264
- Texas Insurance Code Chapter 1467
- Texas Insurance Code Chapter 1456
- Adoption Order 2019-6172 for the Out-of-Network dispute Resolution rules
- 28 Texas Administrative Code Subchapter PP
- Texas House Bill 3924
- Texas House Bill 1592 allows ERISA plans to elect participation in IDR
- Adoption Order 2023-8410 for election by ERISA plans
B. Texas Model as National Template
The Texas Model as National Template is gaining attention due to its unique approach to balance billing laws. The Texas model prohibits surprise medical billing, which occurs when patients receive unexpected medical bills from out-of-network healthcare providers.
In Texas, patients are protected from surprise medical billing in emergency situations, and the state's laws also cover non-emergency situations where patients are treated by out-of-network providers without their consent. This protection extends to patients who receive care at in-network facilities but are treated by out-of-network providers.
The Texas model has been successful in reducing balance billing complaints, with a significant decrease in complaints filed with the Texas Department of Insurance. This decrease is likely due to the state's laws requiring healthcare providers to give patients notice and obtain consent before treating them out-of-network.
Consider reading: Surprise Billing Texas
Balance Billing Information
If you're a Texas resident, you might be wondering how to protect yourself from surprise medical bills. First, let's talk about what balance billing is – it's when a healthcare provider charges you for services that your insurance plan doesn't cover.
Consumers who receive surprise medical bills can seek help through various channels, including the Texas Department of Insurance's Consumer Protection Division.
Healthcare providers are also affected by Senate Bill 1264, which was passed in 2020 to protect consumers from balance billing disputes between healthcare providers and state-regulated health insurance plans.
To see if you're protected, pull out your health insurance card and check for a code – either DOI or TDI. If you see one of these codes, it's a sure bet that you're covered.
TDI estimates that Senate Bill 1264 applies to around 15-20% of Texans with private health insurance.
Here are some ways to protect yourself from surprise medical bills:
- Check with your provider about what's covered
- Find your nearest emergency facilities
- Call TDI's Consumer Help line at 1-800-252-3439
- Visit TDI's website
Introduction to Balance Billing
Balance billing in Texas can be a real surprise, especially when you receive a medical bill that's over and above what you were expecting to pay. This can happen when you receive unexpected medical services, such as emergency care.
The Texas Department of Insurance's Consumer Protection Division has a law that's designed to protect consumers from balance billing disputes. Senate Bill 1264, which passed in 2020, removes patients from billing disputes between health insurance plans and health care providers.
To check if you're protected, take a look at your health insurance card. If you see a code from the Texas Department of Insurance (TDI), it's a sure bet that you're covered. TDI estimates that around 15-20% of Texans with private health insurance are protected by this law.
You're still responsible for meeting your co-pay and deductible, but there's no deadline to file a dispute about the surprise charges. In fact, TDI reports that they received nearly 100,000 eligible requests to resolve medical billing totaling $450 million in the first 18 months of implementation.
To protect yourself from balance billing, it's essential to plan ahead. Check with your provider about what's covered, find your nearest emergency facilities, and keep the TDI Consumer Help line number handy: 1-800-252-3439. You can also visit their website for more information.
For your interest: Statute of Limitations on Medical Bills in Texas
Balance Billing in Texas
If you live in Texas, you might be protected from surprise medical bills thanks to Senate Bill 1264, which passed in 2020.
The law prohibits healthcare providers from balance billing consumers, and instead, requires them to resolve disputes with health insurance plans.
To check if you're covered, look for a code on your health insurance card that says DOI or TDI, which stands for Department of Insurance or Texas Department of Insurance.
If you have a DOI or TDI code, it's a sure bet that you're protected.
TDI estimates that around 15-20 percent of Texans with private health insurance are covered by this law.
In the first 18 months of implementation, TDI received nearly 100,000 eligible requests to resolve medical billing totaling $450 million.
You're still responsible for meeting your co-pay and deductible, but there's no deadline to file your dispute of the surprise charges.
To protect yourself from surprise medical bills, plan ahead by checking with your provider about what's covered and finding your nearest emergency facilities.
You can also call TDI's Consumer Help line at 1-800-252-3439 or visit their website for more information.
SB 1264 and Balance Billing
SB 1264 is a significant piece of legislation that aims to protect consumers from balance billing in Texas. It represents a sea change in how balance billing will be treated in the state.
The bill has faced controversy, but it's an important step towards fully protecting consumers from balance billing. Some health care providers have expressed concerns about the scope of the legislation.
The Texas Department of Insurance (TDI) emergency rules governing SB 1264's waiver of protections will play a crucial role in upholding the reforms. These rules will need to be effective in order for the bill to achieve its objective.
A key consideration when evaluating SB 1264 is the role it could play in mitigating the costs of the COVID-19 pandemic for health care consumers. This is a critical issue that needs to be addressed.
To get help with a surprise medical bill, consumers can turn to various resources, including Texas mediators and arbitrators. Health care providers and state-regulated health plans are also involved in the process.
Here's an interesting read: State Balance Billing Laws
Here are some key sources of information for consumers dealing with balance billing:
- Consumers: How to get help with a surprise medical bill
- Health care providers
- State-regulated health plans
- Self-insured health plans (CMS.gov)
- Texas mediators and arbitrators
The case for using SB 1264 as a national template for reforms protecting against balance billing is supported by case data from other reform-minded states.
Dispute Resolution and Billing
In Texas, dispute resolution amounts averaged $635, which is significantly lower than the 80th percentile benchmark of $1944 and in line with the median in-network allowed amount benchmark of $634.
This is a significant finding, as it shows that Texas' law is resulting in substantial savings for consumers. The median in-network price is a key factor in dispute resolution, and it's essential to consider this when resolving disputes.
Arbitration outcomes in Texas are much lower compared to New York and New Jersey cases, where arbiters don't consider median in-network prices. This highlights the importance of Texas' law in promoting fair and affordable healthcare.
The Centers for Medicare and Medicaid Services (CMS) recommends that arbiters consider the median in-network rate when resolving disputes, but this rule has been challenged in court by hospitals and medical associations. Insurers and providers are waiting for the Biden administration to clarify the new arbitration process.
Here are some resources for disputing surprise medical bills in Texas:
- Consumers: How to get help with a surprise medical bill
- Health care providers
- State-regulated health plans
- Self-insured health plans (CMS.gov)
- Texas mediators and arbitrators
Surprise Medical Billing
You might receive a surprise medical bill, but don't worry, there's a law to protect you. Senate Bill 1264, passed in 2020, removes patients from billing disputes between health insurance plans and healthcare providers.
The law prohibits providers from balance billing consumers, shifting the dispute to between the provider and the health plan. You're protected from these disputes.
To check if you're covered, pull out your health insurance card and look for a code: either DOI or TDI. If you see one, it's a sure bet you're protected.
TDI estimates that around 15-20% of Texans with private health insurance are covered by this law.
In the first 18 months of implementation, TDI received nearly 100,000 eligible requests to resolve medical billing totaling $450 million.
You're still responsible for meeting your co-pay and deductible, but there's no deadline to file your dispute of the surprise charges.
To protect yourself, plan ahead by checking with your provider about what's covered and finding your nearest emergency facilities. You can also call TDI's Consumer Help line at 1-800-252-3439 or visit their website.
Controversy and Concerns
The Texas Medical Association (TMA) has expressed concerns about SB 1264, believing it will make it harder for healthcare providers to get paid for balance bills. This is because the bill might not address the root causes of balance billing.
The TMA thinks narrowing physician networks is a major contributor to balance billing, but it's not the only cause. Other reasons include more restrictive definitions of allowable charges and more aggressive billing and collecting practices from providers.
Narrowing networks can indeed increase the risk of balance billing, but it's not a guarantee. Insurers sometimes sell plans with narrower networks to offer lower premiums to cost-conscious consumers.
Provider Concerns
The Texas Medical Association (TMA) has expressed concerns about SB 1264, believing it will make it harder for healthcare providers to get paid for balance bills.
The TMA thinks the bill won't address the root causes of balance billing. Clayton Stewart, a TMA lobbyist, said the root cause lies in narrowing physician networks.

Narrowing physician networks does increase the risk of balance billing, but it's not the only cause. Other causes include more restrictive definitions of allowable charges and more aggressive billing and collecting practices from providers.
The tension between wider networks and cost-conscious consumers is a complex issue. However, this shouldn't prevent consumers from being protected from surprise medical bills they couldn't have reasonably avoided.
Check this out: T Bill Ibkr
Controversy
The controversy surrounding this issue is multifaceted, with various groups and individuals having differing opinions on the matter.
Some critics argue that the lack of regulation in the industry has led to a surge in low-quality products, which can be detrimental to consumers' health and well-being.
Many experts agree that the industry's lack of transparency is a major contributor to the controversy, making it difficult for consumers to make informed decisions.
A recent study found that over 70% of consumers are unaware of the potential risks associated with certain products.

The industry's response to these concerns has been met with skepticism, with some critics accusing them of downplaying the risks and prioritizing profits over consumer safety.
In some cases, companies have been found to be making false or misleading claims about their products, further fueling the controversy.
The lack of accountability in the industry has led to a lack of trust among consumers, who are increasingly skeptical of product claims and labels.
Sources
- https://www.tdi.texas.gov/medical-billing/index.html
- https://commercial.communityfirsthealthplans.com/balance-billing/
- https://texaslawreview.org/senate-bill-1264-the-texan-template-for-the-national-fight-against-balance-billing/
- https://healthpolicy.usc.edu/article/surprise-billing-dispute-resolution-outcomes-in-texas-anchored-to-median-in-network-allowed-amount/
- https://www.kztv10.com/news/protecting-your-money/protecting-your-money-surprise-or-balance-medical-billing
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