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Axis Bank Credit Card Customer Care Support is available 24/7 to assist with queries and concerns.
You can reach out to them through their toll-free number, which is 1800 103 6000.
Axis Bank Credit Card Customer Care also offers a dedicated email support service, allowing you to send in your queries and receive a response from their team.
Their customer care team is available to help with a range of issues, from reporting lost or stolen cards to requesting a credit limit increase.
Blocking and Securing Your Card
You can block your credit card by sending an SMS to 5676782 from your registered mobile number. Simply type BLOCK XXXX (last 4 digits of your credit card number) and send it through your registered mobile number.
For further assistance, you can call Axis Bank at 1860 419 5555 & 1860 500 5555.
You can also block your credit card through Axis Mobile or Internet Banking.
To do this, you can follow these steps:
- Login to the Axis Mobile app, go to Banking > Services > Credit Card > Block & Replace Card.
- Login to Internet Banking, go to Account > My Cards > More Services.
Card Protection and Insurance
Axis Bank credit card customers can opt for card protection and insurance to safeguard their financial interests.
Card protection services are available for a small fee, which can be paid annually or monthly.
Axis Bank offers a dedicated helpline for card protection and insurance queries, ensuring customers have a reliable support system.
To activate card protection, customers need to register their card details and pay the required fee.
Card insurance covers loss, theft, or damage to the card, as well as unauthorized transactions.
The insurance premium is typically deducted from the customer's account, but it can also be paid separately.
Card Protection Plan
A Card Protection Plan is a type of insurance that covers your credit cards against theft, loss, or damage.
It can be purchased as a standalone policy or bundled with your credit card.
This type of protection is usually offered by the credit card issuer and can provide financial protection against unexpected events.
The cost of a Card Protection Plan varies depending on the credit card issuer and the level of coverage chosen.
Claiming Insurance
You need to report a card loss or theft to your bank or card issuer as soon as possible, ideally within 2 working days. This will help prevent any unauthorized transactions from taking place.
If you're a victim of card theft, your bank may ask you to complete a statement detailing how your card was stolen. This is a standard procedure to help them investigate and prevent further incidents.
Keep a record of all correspondence with your bank, including dates, times, and details of conversations. This will help you keep track of progress and follow up on any outstanding issues.
Your bank may ask you to provide identification or proof of address to verify your identity. This is a normal part of the claims process to prevent identity theft.
In some cases, your bank may not be able to recover all of the stolen funds. However, they may be able to reimburse you for any losses incurred up to a certain limit, typically £50.
Secure Transactions
You can trust Axis Bank's credit card customer care to safeguard your transactions. Axis Bank's 24/7 customer care is available to help with any transaction-related issues.
The bank's robust security measures include encryption and tokenization to protect sensitive information. This ensures that your transactions are secure and private.
Axis Bank's credit card customer care also offers protection against card skimming and phishing. Their team is trained to detect and prevent any suspicious activity.
You can also opt for Axis Bank's credit shield, which covers you against card loss, theft, or misuse. This adds an extra layer of security to your transactions.
In case of any issues, Axis Bank's customer care is just a call away. Their dedicated team is available to assist you 24/7.
Sources
- https://www.axisbank.com/retail/cards/credit-card/useful-links/credit-card-authentication
- https://www.axisbank.com/noticeboard/customerserviceinformation
- https://www.axisbank.com/retail/cards/credit-card/airtel-axis-bank-credit-card
- https://www.axisbank.com/retail/cards/credit-card/lic-axis-bank-signature-credit-card
- https://www.axisbank.com/retail/cards/credit-card/useful-links/card-protection
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