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Millions of people are experiencing frustration as ATM machines go down nationwide. This is causing a lot of inconvenience for those who rely on them.
The outage is affecting major bank chains, with reports of ATMs not functioning properly. This is not just a minor issue, as many people rely on these machines for their daily cash needs.
The extent of the outage is vast, with over 100,000 ATMs affected across the country.
Causes of the Outage
The outage of ATMs across the country has left many wondering what caused the disruption. Malware is likely the culprit, according to expert McNelley, who suggests that the banks' reluctance to admit a malware attack is due to the potential loss of customer trust.
Banks make their living based on customer trust, and admitting to a malware attack could damage this trust. McNelley also points out that by not admitting to the attack, banks may be avoiding putting a target on their back for future attempts.
Outdated infrastructure is unlikely to be the cause, as McNelley notes that banks acknowledge the issue but it's unlikely that all banks would have the same bug in their proprietary code.
Specific Bank Outages
TD Bank was impacted by a global technology disruption, which caused issues with deposits, online banking, and mobile banking. This disruption affected many organizations worldwide.
US Bank is also experiencing issues with online banking, ATM, and mobile login, according to reports on Downdetector.
Several Michiana-area banks, including Everwise Credit Union, Lake City Bank, First Farmers Bank & Trust, Notre Dame Federal Credit Union, and Centier Bank, have experienced ATM outages due to unexpected issues with an external vendor. They're urging customers to visit their branches or use another bank's functioning ATM.
Here's a list of affected banks and credit unions in Michiana:
- Everwise Credit Union
- Lake City Bank
- First Farmers Bank & Trust
- Notre Dame Federal Credit Union
- Centier Bank
Marquette Bank's ATMs have been down since Fourth of July weekend after criminals physically attacked its cash machines. The bank is upgrading and strengthening the security of its ATMs.
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TD Bank
TD Bank experienced issues with its services on Friday morning, with reports of problems starting to decrease around 9 a.m. according to Downdetector.
TD Bank attributed the problems to a global technology disruption that has affected organizations around the world. Many impacted systems have already been restored, and teams are continuing to work hard to restore remaining functionality.
Customers may experience intermittent service impacts, including longer wait times, due to the disruption. TD Bank is urging customers to be patient as they work to resolve the issue.
Some of the most reported problems on Downdetector include deposits, online banking, and mobile banking.
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Marquette Bank
Marquette Bank's ATMs have been a major source of frustration for customers. Nearly all of the bank's ATMs are still offline more than a month after criminals physically attacked its cash machines.
The attacks occurred over the Fourth of July holiday, targeting multiple Marquette Bank ATMs in the region. Out of an abundance of caution, the bank and its ATM vendor took most of the ATMs offline to upgrade and strengthen their security.
Customer data is not stored on ATMs, and the bank's main banking systems, online banking, and mobile banking remain secure. There is no impact to any customer's accounts, data, or funds.
Marquette temporarily suspended its $3.50 fee for using non-bank owned ATMs. However, other financial institutions or ATMs might still charge a fee at non-Marquette ATMs.
Free ATMs are available through Marquette's Allpoint ATM Network and the bank's mobile app. This gives customers access to over 1,000 free ATMs in the Chicago area and an estimated 40,000 free ATMs nationwide.
Some customers are still frustrated by the inconvenience and lack of communication from Marquette.
Wells Fargo
Wells Fargo is experiencing issues with its services, according to Downdetector. Users are reporting problems with funds transfer, account balance or transactions, and login.
One of the most common issues reported on Downdetector is with funds transfer. This can be frustrating for those who rely on these services for everyday transactions.
Users are also experiencing problems with account balance or transactions. This can make it difficult to keep track of one's finances.
Login issues are also a major concern for Wells Fargo customers. This can prevent users from accessing their accounts or performing other important tasks.
Sources
- https://www.bankinfosecurity.com/atm-outage-stirs-debate-a-3127
- https://www.abc10.com/article/news/local/california/what-banks-impacted-global-outage/103-57d5643a-73f0-48e4-8a64-d1f06b845d8a
- https://www.wndu.com/2023/09/27/several-michiana-area-banks-credit-unions-experiencing-atm-outages/
- https://chicago.suntimes.com/technology/2024/08/12/marquette-bank-atm-service-offline-criminal-attack
- https://www.thesun.co.uk/money/6653458/atms-shutting-down-across-uk/
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