Atlanta Postal Credit Union Offers Solutions to Common Issues

Atlanta Postal Credit Union is a great resource for those looking to manage their finances effectively. They offer a range of solutions to common issues, such as overdraft protection with their Overdraft Protection Service.

With this service, members can link a savings account to their checking account, ensuring they never overdraft again. This feature is especially useful for those who struggle with managing their finances or have variable income.

The credit union also provides financial counseling to help members get back on track with their finances. Their expert advisors can offer personalized advice and guidance to create a budget and stick to it.

Their financial counseling services are free and confidential, making it easy for members to seek help without feeling embarrassed or ashamed.

Atlanta Postal Credit Union faced a critical challenge maintaining loan processing efficiency amid staff shortages in underwriting and processing teams.

Staff shortages caused bottlenecks that risked delaying approvals, frustrating members, and potentially missing loan opportunities.

The credit union wanted to minimize member inconvenience and application abandonment despite a reduced workforce.

A simple, efficient application process, clear communication, and proactive member outreach were key goals to keep members informed and engaged.

These strategies aimed to reduce application abandonment and ensure a smoother loan processing experience for members.

Atlanta Postal Credit Union (APCU) needed a payment solution that could meet the evolving needs of its members. They chose REPAY due to its flexibility and variety of modern payment options.

APCU was able to seamlessly integrate REPAY's payment solutions into their existing Symitar core system. This allowed them to offer modern payment capabilities to their members.

The implementation process took only a few months to complete. This rapid integration was made possible by REPAY's team being available to assist with any questions or concerns that arose.

APCU's members now have access to a range of payment options, including Pay-By-Link, over-the-phone payments, and online portal payments.

Atlanta Postal Credit Union has made significant strides in improving member experience. They increased application volume by 905 applications in just six months, a 15% year-over-year increase.

The credit union automated document collection, cutting down manual work by 90% and reducing member contact time from 24 hours to just four minutes. This was achieved by using Shastic's Robotic Process Automation solution to ask for necessary documents via text message.

Member engagement was also boosted with the integration of MeasureOne, a MeridianLink Marketplace partner. This integration made document submission faster and easier by removing paystub upload and manual calculations.

The credit union saw a significant increase in instant approvals, rising from 4% to 40% for all loan types. This was made possible through an integration with Zest AI, making the process smoother for members.

Atlanta Postal Credit Union has been serving its members since 1953.

The credit union was formed by a group of postal employees who wanted a better financial alternative.

It's headquartered in Atlanta, Georgia, and has a long history of providing financial services to its members.

Atlanta Postal Credit Union is a not-for-profit cooperative, owned and controlled by its members, who have a say in the credit union's decision-making process.

The credit union's mission is to provide financial services and education to its members, while promoting financial stability and well-being.

Atlanta Postal Credit Union has over 100,000 members across the United States.

Atlanta Postal Credit Union has a select group of partners and customers that it works closely with to provide better services to its members. One of its notable partners is Zest AI, a company it partnered with on February 2, 2022.

Atlanta Postal Credit Union has chosen Zest AI to increase credit access for its members, allowing for faster and smarter loan decisions. This partnership has been a game-changer for the credit union, enabling it to make more informed decisions about lending.

Here are some key details about Atlanta Postal Credit Union's partners and customers:

Atlanta Postal Credit Union has a total of 2 strategic partners and customers, with Zest AI being the most recent addition to its list of partners.