American Express Company Values: Building a Better Future

At American Express Company, values are at the heart of everything they do. Their commitment to building a better future is evident in their mission to help people achieve their goals and dreams.

The company's values are built on a foundation of integrity, diversity, and inclusion. They strive to make a positive impact on the communities they serve.

One of the key ways they do this is through their focus on diversity and inclusion. American Express aims to have a workforce that reflects the diversity of the customers they serve.

Their commitment to integrity is also evident in their business practices.

Your mission and vision statement should show your customers and employees what they can expect from you. At American Express Company, customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

Stating your values, or brand values, sets expectations for your company’s actions. Three to five carefully crafted values can help unify your team and guide everything you do. Your values also serve as a checklist of sorts to evaluate how well you’re practicing what you stand for.

By phrasing your values in a way that translates to action, you can make sure they are functional and memorable. For instance, Tote + Pears’ value of “Say what you’re thinking” comes from their conviction that sometimes the best ideas are unfiltered ones—expressed before someone has time to second guess themselves.

It’s essential to give each value the coffee mug test – would you drink out of a cup emblazoned with those words? If yes, that likely means your tone is authentic—perhaps even inspiring.

At American Express Company, business practices are guided by a strong sense of integrity and a commitment to transparency. The company's values are reflected in its approach to business, which prioritizes long-term relationships and mutual benefit over short-term gains.

The company's focus on customer satisfaction is evident in its customer-centric approach, which includes a 24/7 customer service hotline and a robust online platform for managing accounts and tracking transactions. This dedication to customer satisfaction has helped American Express build a loyal customer base.

American Express also prioritizes innovation and technology, investing heavily in digital platforms and services that enhance the customer experience and improve operational efficiency.

Corporate social responsibility (CSR) is crucial for building and preserving trust in a company. Meeting stakeholders' evolving expectations is a key part of this.

As American Express has learned, stakeholders have unique challenges and expectations in different regions. This is why the company measures and reports CSR goals specific to each region, such as in Australia and New Zealand.

American Express sets high standards for its suppliers' conduct. They expect suppliers to adhere to the same standard of ethics, legality, and integrity as the company itself.

The company's Supplier Code of Conduct outlines its expectations for suppliers, which applies to any employee, agent, contractor, or representative of a supplier providing goods or services to American Express.

At American Express Company, we're proud of our commitment to diversity and inclusion. We've been recognized as America's Top Corporations All-Time for Women's Business Enterprises by the Women's Business Enterprise National Council in 2024.

We've consistently received a 100% score on the HRC Corporate Equality Index from 2004-2024, a testament to our dedication to creating a welcoming environment for all employees.

Our Supplier Diversity Program has earned us top honors, including the 2024 Top Supplier Diversity Program for Women's Business Enterprises by DiversityComm Magazine and the 2023 Best of the Decade 100 for Outstanding Supplier Diversity Program by MBNUSA and WE USA.

We're committed to creating a workplace where everyone feels valued and respected, which is why we're ranked #4 on 2023's 100 Best Companies to Work for in the U.S. by Great Place to Work.

Our commitment to diversity and inclusion has also earned us the Best-of-the-Best award from the National Business Inclusion Consortium in 2023.