
The Ally Bank Fraud Department is a dedicated team that works around the clock to stop scams and identity theft.
They use advanced technology and sophisticated algorithms to detect and prevent suspicious activity, such as unusual login attempts or large transactions.
Ally Bank's commitment to security is evident in their robust security measures, including encryption and two-factor authentication.
Their team of experts is trained to respond quickly and effectively to potential threats, minimizing the risk of financial loss for customers.
Protect Your Account
If an account has been opened in your name without your knowledge, contact the company directly and ask to have it closed.
Contact the company directly to close fraudulent accounts. Keep detailed notes of your conversation and ask for documentation showing the account has been closed.
Fraudulent accounts can be closed by contacting the company directly and requesting closure.
Avoid Scams
Don't respond to "phishing" emails. They're fake emails that appear to be from real businesses, hoping to trick customers into giving personal information.

Criminals send out these emails to customers of various businesses, not just banks. Be on the lookout for fake emails from online retailers, utility companies, and other businesses that use secure login systems.
If an email appears to be from Ally but looks suspicious, call them at 1-833-226-1520 then delete it immediately.
Don't open email attachments or click links in emails if you don't personally know the sender. Instead of clicking a link in an email, type the URL directly in your browser or use favorites/bookmarks to access the website.
Watch out for "smishing" texts. They're fake SMS text messages with a link to a fraudulent website or a phone number to try and collect personal information.
Ally will never ask you to confirm or provide personal information in an unsolicited text. Text messages from Ally Bank will always include one of these short codes – 25593 or 67996.
Don't reply to any suspected smishing texts or click on any links in the text message. If a text appears to be from Ally but looks suspicious, call them at 1-833-226-1520.
You can also send scam text messages to 7726 (SPAM) to notify cellphone carriers to have the number blocked.
Listen up for "vishing" phone calls. Fraudsters use these to trick you into calling and providing personal information.
If you suspect vishing, you should look up the organization and contact them directly to ask if the request is legitimate.
Sources
- https://www.ally.com/security/how-to-deal-with-fraud-and-identity-theft/
- https://www.ally.com/security/handling-suspicious-messages/
- https://www.ally.com/security/how-to-detect-fraud-and-identity-theft/
- https://www.ally.com/security/additional-resources/
- https://www.occ.treas.gov/topics/consumers-and-communities/consumer-protection/fraud-resources/index-fraud-resources.html
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